Leah Lamb
London,ON
Summary
Dynamic and results-oriented professional with a proven track record at Crossings Pub and Eatery, advancing from server to bartender/supervisor through exceptional problem-solving abilities and strong interpersonal skills. Demonstrates expertise in crafting unique cocktails while fostering positive customer relationships in fast-paced environments. Consistently delivers top-notch service, supporting team success and enhancing customer experiences. Career aspirations include leveraging management skills to drive operational excellence in the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
The Rundle Bar- Fairmont Banff Springs Hotel
Banff, Canada
05.2024 - 10.2024
- Showcased comprehensive understanding of liquor, wine and cocktail selections.
- Conducted thorough bar inventories while maintaining up-to-date daily requisition sheets.
- Developed good working relationships with fellow employees through effective communication.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender/ Supervisor
Crossings Pub and Eatery
London, Ontario
01.2021 - 10.2023
- Demonstrated exceptional work ethic and learning ability leading to a promotion within one month.
- Proficiently crafted diverse drinks for customers in a fast-paced setting.
- Consistently up sold quality items while maintaining excellent interactions with team members and clients.
- Trusted with a personal key and code to the restaurant, as I was responsible for working both open and close shifts; I was also responsible for locking up and making sure the restaurant was left clean and ready for the next business day
- Handled and counted money with care and efficiency and was also entrusted and in charge of completing the necessary paperwork and inventory counts at the end various shifts
- In charge of dealing with costumer complaints and suggestions as well supervising other staff members during various shifts
Math Tutor
Variety of Students
London, Canada
06.2019 - 09.2022
- Developed handouts, study materials, and quizzes for students and their individual needs
- Assessed educational needs and incorporated fun, and engaging activities to improve students’ math skills
- Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning and incorporated this feedback into future tutoring sessions
- Assisted students of all skill levels with comprehensive understanding of various math concepts and helped students build confidence in their learning and math skills
Cashier
The Village Meat Shop
London, Canada
01.2019 - 01.2022
- Assisted customers in locating specific products, answering questions, and offering advice
- Experience troubleshooting and resolving issues with cash registers, card scanners and printers
- Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers
- Maintained a sanitized and clean work environment by wiping down counters and windows, as well as sweeping and mopping floors to keep the workplace sanitized and clean
Server / Bartender
Union Pub and Eatery
01.2020 - 01.2021
- Provided great service to customers, delivering food efficiently and in a timely manner, while ensuring the quality of various food and beverages, and checking in with customers to ensure they had everything they needed
- Worked extremely efficiently in a fast-pace and busy environment, while demonstrating a positive attitude, and being upbeat, cheerful, and efficient, while also working collaboratively with my coworkers
- Stayed up to date on the details of the menu, ensuring I had comprehensive knowledge of the updates and changes that came with new dishes and beverages, and making sure I was familiar with the food and drink menu, to answer and address any questions from customers regarding the menu; I also offered recommendations when asked
- Demonstrated great multi-tasking skills, and worked well during peak hours and busy conditions, serving large groups and events
Camp Counselor
Anchor Camp
London, Canada
08.2017 - 08.2019
- Received the “staff of the week award” two years consecutively
- Protected the safety of every person enjoying recreational activities by enforcing disciplined and consistent policies
- Explained principles, techniques, and safety requirements of different activities to participants to prevent injury
- Checked on campers struggling with various social and recreational difficulties to maintain camper and parent satisfaction
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills
Education
Kings University College
London09.2020
High School Diploma -
St Thomas Aquinas Catholic Secondary School
London06.2019
Skills
- Activity-based learning
- Interpersonal skills
- Managing skills
- Leadership skills
- Teamwork skills
- Effective Time Management
- Great enthusiasm and communication skills
- Building positive relationships
- Attentiveness to individual needs
- Safe food handling
- Providing positive customer service and support
- Punctual
- Exceptional problem-solving abilities
- Active listener
- Diligent Work Ethic
- Skilled at making and mixing unique drinks for customers in a fast-paced environment
Certification
Smart Serve, e191114582842RS, 11/14/20
References
- Danielle Ashley, Former Manager of Crossings Pub and Eatery, 226-378-0652
- Peter Jardine, Owner of The Village Meat Shop, 226-376-4120
Timeline
Bartender
The Rundle Bar- Fairmont Banff Springs Hotel
05.2024 - 10.2024
Bartender/ Supervisor
Crossings Pub and Eatery
01.2021 - 10.2023
Server / Bartender
Union Pub and Eatery
01.2020 - 01.2021
Math Tutor
Variety of Students
06.2019 - 09.2022
Cashier
The Village Meat Shop
01.2019 - 01.2022
Camp Counselor
Anchor Camp
08.2017 - 08.2019
Kings University College
High School Diploma -
St Thomas Aquinas Catholic Secondary School
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