Leah Jules
Ottawa,ON
Summary
Client Service Specialist with over 10-years of experience as an Administrative Assistant and Coordinator. Ability to create a warm welcoming work environment without sacrificing efficiency. Certificate in Hospitality from George Brown College for Meeting Management and Event Planning. 5+Years of inbound CSR work, including phone and chat. Highly dedicated towards utilization of software platforms including Microsoft Office, Adobe, Salesforce and other software to augment productivity.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Client Outreach and On-boarding Coordinator
Christelle Aide Aux Immigrants
01.2024 - Current
- Coordinate meetings between potential clients and management
- Successfully securing clients Canada-wide by way of cold calls
- Match candidates to employment roles in internal database
- Prepare candidates for on-boarding
Operations Coordinator
CompuStaff
01.2023 - 10.2023
- Acted as a liaison between contractors and several departments
- Coordinated contractor onboarding for senior IT roles
- Collected and process sensitive documentation and confidential information
- Built and monitored SharePoint intranet site
- Compiled weekly and monthly social media usage reports
Hospital Department Secretary
CAMH
01.2018 - 01.2023
- Provided administrative support to multiple programs within the organization
- Trained new staff for a variety of roles
- Coordinated, supervises, and completes administrative tasks for programs
- Provided administrative support for physician meetings
- Provided front desk receptionist support at busy downtown clinic
Event Coordinator and Brand Ambassador for Ford Motors
Bond Brand Loyalty
10.2014 - 01.2017
- Created positive interactions with thousands of fans and reported feedback
- Interacted with crowds onsite at Toronto Raptors and Toronto Maple Leafs games to promote the Ford Motors brand and facilitate the collection of demographic information
- Supported the coordination of conferences and corporate incentive trips
- Sourced and prepared conference materials, and branded materials
- Managed event logistics and operations.
- Cross-checked hotel listings, attendee lists, and client materials
- Coordinated schedules and timelines for events.
Education
Event & Meeting Management Certificate - Hospitality
Toronto, ON01-2014
Bachelor of Arts | Honours - Criminology and Sociology, Child and Adolescent Psychology
University of Windsor
Windsor, ON01.2009
Skills
- Customer Service
- Certified in Hospitality (Events)
- Brand Marketing
- Receptionist (Hospital)
- Front Desk (Hospital)
- Microsoft Office (Word, Outlook, Excel)
- Graphic Design
- Adobe Creative Suite
- SharePoint
- Microsoft Teams
- Salesforce and Bullhorn
- Oracle Opera PMS
Certification
- Medical Terminology Specialization - Rice University 2025
- SmartServe Certified 2025
- Crisis Prevention (CPI), 2009, 13, 20, 22
- Trauma-Informed De-escalation Education for Safety (TIDES) Training, 2020, 22
- Understanding & Managing Aggressive Behaviour (UMAB) Training, 2009, 13, 20, 22
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Professional Working
Additional Skills - Customer Service
Over 5-years of experience providing client services in a community resource center. Extensive customer service experience calling 10,000+ people throughout North America for market research at Ipsos-Reid.
Timeline
Client Outreach and On-boarding Coordinator
Christelle Aide Aux Immigrants
01.2024 - Current
Operations Coordinator
CompuStaff
01.2023 - 10.2023
Hospital Department Secretary
CAMH
01.2018 - 01.2023
Event Coordinator and Brand Ambassador for Ford Motors
Bond Brand Loyalty
10.2014 - 01.2017
Event & Meeting Management Certificate - Hospitality
Bachelor of Arts | Honours - Criminology and Sociology, Child and Adolescent Psychology
University of Windsor
Similar Profiles
Ihssan Abdou HousseinIhssan Abdou Houssein
Interecultural Social Worker at La Maisonnée, Organisme d'aides aux immigrantsInterecultural Social Worker at La Maisonnée, Organisme d'aides aux immigrants
Mahmood PoursaeeMahmood Poursaee
Communications Officer at Centre Social D'Aide Aux Immigrants (CSAI)Communications Officer at Centre Social D'Aide Aux Immigrants (CSAI)
Laetitia TimmermansLaetitia Timmermans
Boulangère pâtissière at Aux palais du pain (aux délices)Boulangère pâtissière at Aux palais du pain (aux délices)
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed
Meryem HasdouMeryem Hasdou
Indirect Tax Officer at Giant Tiger - Head officeIndirect Tax Officer at Giant Tiger - Head office