Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Hurd

Folsom

Summary

Highly driven, enthusiastic, young service focused individual with a strong background in customer care, safety compliance, and conflict resolution. Experienced in fast paced environments and committed to delivering exceptional service while ensuring the safety, comfort, and satisfaction of every customer.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Arctic Elevation
02.2025 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and care.
  • Responded to customer requests for products, services, and company membership information. Went above and beyond to ensure customers had the best quality service and experience throughout their time with Arctic Elevation.
  • Maintained detailed records of customer interactions, enhancing data accuracy for future reference.
  • Assisted with day-to-day operations, opening/closing store, setting up modality rooms, ensuring cleanliness of all stations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with customers and helped trained new employees.

Private Nanny

Care.com Inc
09.2024 - Current
  • Supervised daily activities, ensuring safety and well-being of children in care.
  • Managed meal preparation, adhering to dietary restrictions and preferences.
  • Communicated effectively with parents regarding children's progress and needs.
  • Resolved conflicts among children, promoting positive interpersonal skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Monitored children's play activities to verify safety.
  • Assisted family in daily tasks like household needs, dog walking, grocery shopping, etc.
  • Helped children with reading skills, math knowledge and personal studies.

Pool Server

Serrano
04.2024 - 09.2024
  • Collaborated with kitchen staff to ensure seamless communication regarding food and beverage pairings.
  • Followed alcohol awareness procedures, ensuring responsible beverage service at all times.
  • Handled guest complaints professionally, resolving issues to maintain customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Engaged with guests to create memorable experiences through personalized service and recommendations.


Team Member/Customer Service Cashier

S'Barkles
01.2021 - 08.2022
  • Provided assistance to customer about pet health and food inquiries, restock, open and close shop, work register, answers calls, train new hires, take invoices and shipments.
  • Maintained cleanliness and organization of workspace to uphold safety standards.
  • Supported customer service initiatives by addressing inquiries and resolving issues promptly.
  • Documented daily activities and reported on performance metrics to management regularly.
  • Developed strong cooperative relationships with coworkers and managers.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Folsom Lake College
Folsom, CA

General Education

Boise State University
Boise, ID
05-2024

High School Diploma -

Folsom High School
Folsom, CA
05-2022

Skills

  • Time management and prioritization
  • CRP Certified
  • Responsible and trustworthy for leadership roles
  • Customer relations/complaint resolution
  • Brand representation
  • Safety procedures adherence
  • Excellent communication
  • Calm under pressure

Timeline

Customer Service Representative

Arctic Elevation
02.2025 - Current

Private Nanny

Care.com Inc
09.2024 - Current

Pool Server

Serrano
04.2024 - 09.2024

Team Member/Customer Service Cashier

S'Barkles
01.2021 - 08.2022

Folsom Lake College

General Education

Boise State University

High School Diploma -

Folsom High School

Similar Profiles

CREATE PROFILE
Leah Hurd