Summary
Overview
Work History
Education
Skills
Timeline
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Leah Henderson

Sydney,NS

Summary

Compassionate Continuing Care Assistant with a proven track record at Shannex, skilled in dementia care and patient focused care. Enhanced patient mobility and comfort through attentive support and effective safety measures. Trusted companion dedicated to improving quality of life, ensuring dignity during end-of-life care, and fostering strong relationships with clients and families.

Overview

20
20
years of professional experience

Work History

Continuing Care Assistant

Shannex
03.2019 - Current
  • Assisted in daily living activities for improved quality of life.
  • Improved patient mobility by assisting with transfers and ambulation exercises.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
  • Maintained a clean and organized environment to support infection control measures.
  • Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Implemented fall prevention strategies to maintain patient safety within the facility.
  • Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.

Sales Associate

Sydney Call Center
06.2012 - 05.2018
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Personal Care Worker

Private Home
06.2005 - 03.2011
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
  • Prioritized safety measures within the home environment by identifying potential hazards and implementing preventive strategies.
  • Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Education

Continuing Care Assistant

Cape Breton Business College
Sydney, NS
06-2018

High School Diploma -

Riverview Rural High School
Coxheath, NS
06-2005

Skills

  • Dementia care
  • Vital signs monitoring
  • Mobility support
  • Crisis intervention
  • Daily living activities
  • Direct patient care
  • Privacy and confidentiality
  • Feeding assistance
  • Safety monitoring
  • Palliative care
  • First aid and CPR
  • Toileting assistance
  • Patient-focused
  • Ambulation assistance
  • Reliable team player
  • Recording vital signs
  • Supporting personal needs
  • Safety precautions
  • Documenting behaviors
  • Responding to emergencies

Timeline

Continuing Care Assistant

Shannex
03.2019 - Current

Sales Associate

Sydney Call Center
06.2012 - 05.2018

Personal Care Worker

Private Home
06.2005 - 03.2011

Continuing Care Assistant

Cape Breton Business College

High School Diploma -

Riverview Rural High School

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Leah Henderson