Summary
Overview
Work History
Education
Skills
Languages
Activities
References
Timeline
Leah Harry

Leah Harry

Burnaby,B.C

Summary

Reliable and upbeat retail sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

Aerie
09.2022 - Current
  • Uncovered brand advocacy opportunities by engaging, educating and befriending customers
  • Achieved sales goals through established sales techniques and creative communication skills
  • Kept areas neat while working and returned items to correct locations following demonstrations
  • Demonstrated selling experience in fast-paced, service-oriented retail setting
  • Managed multiple tasks simultaneously while meeting deadlines
  • Helped customers navigate store, complete sales and process returns
  • Processed payments quickly to keep customer flow moving
  • Greeted customers and asked questions to assess needs.

Retail Associate

Fanatics
03.2020 - Current
  • Kept store organized and professionally presented with continuous recovery operations
  • Strived to meet and surpass individual and team sales goals
  • Maintained professional appearance and adhered to company dress code during shift
  • Utilized POS system to process cash, credit card, and mobile pay transactions
  • Updated pricing and signage to advertise sales or seasonal products
  • Answered customer questions about return and exchange policies
  • Lifted weights of up to 50lbs while minimizing risk of personal injury
  • Helped fellow warehouse workers to manage incoming and outgoing products.

Merchandise Lead

American Eagle Outfitters
10.2019 - 08.2022
  • Oversaw stockroom organization to foster convenient access to merchandise
  • Maintained sufficient stock levels and verified appropriate stock presentations for each season
  • Received and priced merchandise, allocating correct products and quantities to fill sales floor and displays
  • Adhered to and held associates accountable to company SOPs and policies
  • Maximized appeal by coordinating themes and colors with merchandise racks
  • Maintained excellent inventory organization and kept all products accessible
  • Processed received stock, recording into system
  • Drove product sales using well-arranged windows and mannequins
  • Replaced and rotated displays to reflect inventory changes or promotions
  • Taught staff visual merchandising techniques
  • Prepared orders quickly, pulling and packing products for quick shipment.

Brand Ambassador

American Eagle Outfitters
04.2018 - 09.2019
  • Informed customers of promotions and special offers to increase sales
  • Created great customer experiences with personalized sales support
  • Managed multiple tasks simultaneously while meeting deadlines
  • Assisted customers with sales and service needs
  • Demonstrated selling experience in fast-paced, service-oriented retail setting
  • Removed dust and dirt from items, regularly cleaning store.

Education

General Studies Diploma -

Douglas College, New Westminster, BC
02.2024

High School Diploma -

Williams Lake Secondary, Williams Lake, BC
06.2017

Skills

  • Customer Service
  • Effective communicator
  • Exceptional communication
  • Customer Engagement
  • Adaptable Personality
  • Team Leadership Qualities

Languages

English

Activities

  • I adore playing esports, and by doing so, I have improved my communication and leadership abilities as well as my teamwork.
  • Travelling alone has helped me learn independence
  • Since I enjoy being active, I go to the gym, go on hikes, and take walks in the neighbourhood.
  • I was a member of the environmental club at Williams Lake Secondary from 2016 - 2017

References

Sam Illingworth, Store Manager at Aerie, Samillingworth777@gmail.com, +1 (778) 222-3144

Timeline

Brand Ambassador - Aerie
09.2022 - Current
Retail Associate - Fanatics
03.2020 - Current
Merchandise Lead - American Eagle Outfitters
10.2019 - 08.2022
Brand Ambassador - American Eagle Outfitters
04.2018 - 09.2019
Douglas College - General Studies Diploma,
Williams Lake Secondary - High School Diploma,

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Leah Harry