Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Leah Ghotbi

Angus,ON

Summary

  • 5 years experience as Appraiser/Collision Advisor & CSR.
  • Certified automotive Service Technician with 2 years of experience.
  • Experienced professional with a unique combination of technical expertise, CSR experience, business leadership, and production support.
  • Proven ability to determine answers and solutions quickly.
  • Demonstrated ability to de-escalate and diffuse unexpected high tension situations.
  • Recognized for organizing and participating in activities designed to improve customer satisfaction.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Apprentice Service Technician

ACURA EAST
  • Performed service maintenance on Honda/Acura vehicles as well as the occasional off-make vehicles
  • Performed tire rotations, fluid changes, brake services, check and reports, etc
  • Contributed to overall team effort in completing daily tasks and maintaining a level of efficiency for customer satisfaction.

Auto Damage Field Appraiser

CAA INSURANCE
05.2022 - Current
  • Review and organize daily appraisal assignments dispatched with minimal supervision.
  • Review police reports, photographs and other documentation to gain complete understanding of accident and loss details.
  • Identify suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Create detailed assessments of damages to vehicles.
  • Analyze complex data and prepared accurate and comprehensive reports for repair shops.
  • Assessed complex claims and accurately determined value of damages.

Collision Estimator/Collision Advisor

EXCELLENCE AUTO COLLISION
08.2018 - 05.2022
  • Inspect and assess vehicle damage in respects to collision, comprehensive, weather, theft recovery, and other damages in order to generate a clear and thorough damage report to be reviewed by external parties and utilized for vehicle repairs
  • Work closely with body technicians to ensure all additional damages are noted and repaired according to manufacture standards
  • Work with systems such as Mitchell Ultramate, Audatex, Bodyshop Connect, Microsoft Outlook, and Microsoft Excel
  • Educate customers regarding the details of their vehicle repairs and help understand the repair process required to complete under manufacturer standards
  • Provide the highest quality of customer service to ensure the customer’s needs are met beyond their expectations.

Collision Estimator/CSR

FORMULA HONDA
- 08.2018
  • Assessed collision damage on vehicles for insurance or customer pay claims
  • Communicated with insurance appraisers regarding vehicle repair procedures and necessary repair times needed to complete repairs
  • Finalized supplements for additional repairs and payment
  • Worked with body technicians to assess additional damages and revise necessary repair labor/refinish times and parts replacement to complete vehicle repairs
  • Worked with systems such as Mitchell Ultramate, Audatex, Repair Center, Mitchell Connect, Partsbridge, Collision Link, Microsoft Outlook, and CDK
  • Provided excellent customer service by informing them of vehicle repair status and coordinating repair schedules.

Automotive Service Technician Apprentice

FORMULA HONDA
02.2016 - 02.2017
  • Performed vehicle maintenance on Honda/Acura vehicles and the occasional off-make vehicles
  • Located jobs and performed any repairs classified under my skill level with the highest quality and efficiency
  • Worked closely with licensed technicians to learn more complex repairs and assist them with large jobs
  • Performed daily tasks to maintain shop cleanliness and quality standards
  • Performed service maintenance on Honda/Acura vehicles as well as the occasional off-make vehicles
  • Performed tire rotations, fluid changes, brake services, check and reports, etc
  • Contributed to overall team effort in completing daily tasks and maintaining a level of efficiency for customer satisfaction.

Education

Certificate of Completion - Automotive Service Technician

Centennial College Ashtonbee Campus
Scarborough, ON
04.2018

Certificate of Completion - Collision Estimator

Vale Training
Oakville, ON
06.2017

1st Year Completion - Motive Power Theory

Centennial College
Scarborough, ON
04.2015

Skills

  • Customer Service
  • Automotive Services & Parts
  • Production-oriented
  • Attention to detail
  • Organized
  • Self-motivated
  • Conflict Resolution
  • Adaptability
  • Communication
  • Composed

Certification


  • Ontario College of Trades Certification - Automotive Service Technician (AP)
  • BMW Training Group Toronto - Collision Advisor
  • BMW Training and Development Center South Carolina - Aluminum and Carbon Fiber Repairs
  • Risk Effective Decision Making Training
  • Scenario Based Mental Health and De-escalation Training

References

Available Upon Request

Timeline

Auto Damage Field Appraiser

CAA INSURANCE
05.2022 - Current

Collision Estimator/Collision Advisor

EXCELLENCE AUTO COLLISION
08.2018 - 05.2022

Automotive Service Technician Apprentice

FORMULA HONDA
02.2016 - 02.2017

Apprentice Service Technician

ACURA EAST

Collision Estimator/CSR

FORMULA HONDA
- 08.2018

Certificate of Completion - Automotive Service Technician

Centennial College Ashtonbee Campus

Certificate of Completion - Collision Estimator

Vale Training

1st Year Completion - Motive Power Theory

Centennial College

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