Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Leah Gagné
Open To Work

Leah Gagné

Reclamation Consultant Team Manager
Courtice,ON

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Collection Team Manger Collections AgentManager - Sales AssociateCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Courtice, ON, CA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Summary

Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.

Overview

25
25
years of professional experience

Work History

Collection Team Manger

Goeasy
Pickering, ON
10.2017 - Current
  • Led team to enhance customer service protocols, improving overall client satisfaction and operational efficiency.
  • Implemented training programs for new employees, fostering skill development and team cohesion.
  • Developed strategic action plans to optimize workflow processes and reduce project turnaround times.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
  • Streamlined communication channels within the team, ensuring alignment on project goals and deliverables.
  • Facilitated cross-departmental collaboration, driving innovative solutions to complex operational challenges.
  • Led employee relations through effective communication, coaching, training, and development.
  • Developed strategic initiatives to improve team performance and achieve business objectives.
  • Led cross-functional teams to enhance operational efficiency and streamline project workflows.

Collections Agent

Total Credit Recovery
Toronto, ON
06.2011 - 09.2017
  • Managed collection accounts, ensuring timely follow-up and resolution of outstanding debts.
  • Analyzed customer payment histories to identify trends and improve collection strategies.
  • Developed and implemented training programs for new team members on collections procedures.
  • Collaborated with legal teams to initiate appropriate actions for delinquent accounts.
  • Mentored junior agents, providing guidance on effective communication techniques with clients.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Facilitated effective communication with clients to negotiate payment agreements.
  • Resolved customer inquiries and disputes, enhancing client satisfaction.

Manager - Sales Associate

FashionMax
Toronto, ON
05.2004 - 06.2010
  • Led sales team to exceed quarterly targets through strategic planning and execution.
  • Developed and implemented training programs, enhancing product knowledge and customer engagement skills.
  • Analyzed market trends to identify new sales opportunities, driving revenue growth.
  • Fostered relationships with key clients, improving customer retention rates and satisfaction levels.
  • Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
  • Mentored junior associates on best practices in sales techniques and customer service excellence.
  • Conducted performance reviews, providing constructive feedback to enhance team productivity and morale.
  • Collaborated with store management to develop targeted sales strategies for specific products or promotions.
  • Led team meetings focused on sales goals, performance improvement strategies, and best practices sharing among associates.
  • Led sales team to exceed revenue targets through strategic planning and execution.
  • Developed training programs to enhance product knowledge and customer service skills among associates.

Key Holder

Fashion Store
Toronto, ON
01.2001 - 08.2004
  • Supervised daily store operations and ensured adherence to company policies.
  • Trained and mentored new staff on customer service protocols and sales techniques.
  • Managed inventory levels, conducting regular counts to maintain stock accuracy.
  • Developed promotional displays, enhancing product visibility and driving customer engagement.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Education

High School Diploma -

Dr. Norman Bethune Collegiate Institute
Toronto, ON
06.2003

Skills

  • Customer focus
  • Employee scheduling
  • Influencing skills
  • Staff development
  • Performance coaching
  • Meeting facilitation
  • Teamwork and collaboration
  • Training and development
  • Employee coaching and mentoring
  • Customer service
  • Team development
  • Time management
  • Problem-solving

Accomplishments

  • Working at LeandCare Capital/Goeasy I have the privilege to be chosen as a employee of the year of 2019.
  • Supervised team of [15] staff members.
  • Achieved Collection high performance team by completing Pulling Data with accuracy and efficiency.

Languages

English
Full Professional
Tagalog
Full Professional

Timeline

Collection Team Manger

Goeasy
10.2017 - Current

Collections Agent

Total Credit Recovery
06.2011 - 09.2017

Manager - Sales Associate

FashionMax
05.2004 - 06.2010

Key Holder

Fashion Store
01.2001 - 08.2004

High School Diploma -

Dr. Norman Bethune Collegiate Institute

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Leah GagnéReclamation Consultant Team Manager