Leah Francisco
Toronto,ON
Summary
Dedicated International Student professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
Thrifty Car Rental LLC
11.2015 - 01.2021
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Eton Properties Philippines INC
11.2012 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Reservation Officer
Genting Philippines Holdings LTD / Star Cruises Manila
09.2011 - 09.2012
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Education
BBA - Business International Business
Centennial College of Canada
Toronto, ON01.2023
Bachelor of Science - Major in Tourism
Lyceum of The Philippines University
Manila, Philippines03.2011
Skills
- Data Entry and Maintenance
- Customer Retention Strategies
- Needs Assessment
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Call Documentation
- Travel Reservations
- Customer Service and Assistance
- Customer Account Management
- Client Rapport-Building
- Computer Proficiency
- Team Goals
Timeline
Senior Customer Service Executive
Thrifty Car Rental LLC
11.2015 - 01.2021
Customer Service Representative
Eton Properties Philippines INC
11.2012 - 03.2015
Reservation Officer
Genting Philippines Holdings LTD / Star Cruises Manila
09.2011 - 09.2012
BBA - Business International Business
Centennial College of Canada
Bachelor of Science - Major in Tourism
Lyceum of The Philippines University
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