Leah Dupuis
Trenton,ON
Summary
Adept in customer service and care giving, demonstrated through impactful roles at Transcom North America and Wellington House. Excelled in problem-solving and compassionate communication, enhancing client relations and patient well-being. Mentored teams for operational excellence, showcasing leadership and quick learning abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transcom North America
09.2014 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PSW
Wellington House
04.2013 - 06.2013
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
PSW
Percy E. Moore Hospital
07.2012 - 11.2012
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
PSW
College Practicum
09.2011 - 06.2012
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Leadership Team Member
Regional Cadet Support Unit
06.2011 - 08.2011
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
PSW - PSW
Western College
Stephenville, NL06.2012
High School Diploma -
Piccadilly Central High
Piccadilly, NL06.2011
Skills
- Call center experience
- Client Relations
- Customer Service
- Problem-solving abilities
- Care Giving
- Cleanliness
- Active Listening
- Quick Learner
- Enthusiastic
- Compassionate
Languages
English
Native or Bilingual
Certification
First Aid, CPR, and AED
PSW Certificate/Diploma
Timeline
Customer Service Representative
Transcom North America
09.2014 - 01.2025
PSW
Wellington House
04.2013 - 06.2013
PSW
Percy E. Moore Hospital
07.2012 - 11.2012
PSW
College Practicum
09.2011 - 06.2012
Leadership Team Member
Regional Cadet Support Unit
06.2011 - 08.2011
PSW - PSW
Western College
High School Diploma -
Piccadilly Central High
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