Leah Do
Edmonton,Canada
Summary
I am a conscientious and enthusiastic professional with a strong sense of responsibility and punctuality. With a proven track record of being a reliable team player, I am committed to delivering excellence in every aspect of my work. I take pride in ensuring high-quality service and contributing to the overall success of the business. My strong work ethic and dedication allow me to excel in dynamic environments while consistently meeting goals and maintaining high standards of performance.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
GAT Ground Airline Support
06.2024 - Current
- Aiding customers with inquiries, conducting check-ins, and assuring a pleasant travel experience.
- Processed luggage and cargo effectively while adhering to safety rules and company protocols, ensuring that all shipments were handled on schedule and securely.
- Collaborated with the warehouse staff to organize, load, and unload airplane cargo, guaranteeing precise inventory control and safe handling of items.
- Monitored and maintained cleanliness, organization, and safety in both customer-facing areas and warehouse storage spaces.
Intercultural Consultant
Edmonton Public Schools
10.2023 - 01.2025
- Company Overview: Centre for Education, 1 Kingsway
- Effectively communicating with diverse individuals and groups, gained through conducting family conferences, and facilitating dialogue about culturally sensitive topics
- Bridging cultural gaps and providing first language support to facilitate effective communication between stakeholders
- Providing orientations on Canadian education system, school policies,..
- Proven track record of supporting and engaging more than 100 parents in their children's education by scheduling and facilitating parent meetings, and connecting families to community resources and support programs
- Collaborating with school staff, ESL Teacher Consultants, community partners,..
- To create safe and inclusive learning environments
- Centre for Education, 1 Kingsway
Starbucks Partner
Starbucks
03.2021 - 11.2024
- Provided a welcoming environment, and outstanding experience, and created more customer connections by being warm, friendly, and engaging to build customer loyalty, return visits, and ensure long-term sales.
- Maintained cleanliness and organization of the workspace, following all health and safety protocols to create a safe and welcoming environment.
- Established quick rapport with team members with a focus on collaboration and strong communication in achieving sales targets and troubleshooting day-to-day operational issues.
- Ensured foods and beverages are thoughtfully handled according to the Starbucks standard and food safety regulations.
Retail Associate
Marshalls / The TJX Companies
08.2020 - 06.2022
- Performed cash register using POS system to complete transactions accurately.
- Collaborated with warehouse team to manage inventory, and organize stock to optimize sales and operational efficiency.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Education
Diploma of Sales & Marketings -
ILAC College
Toronto, ONAdvanced Diploma of Business Administration - Marketing
George Brown College
Toronto, ONSkills
- Active listening skills
- Verbal and written communication
- Microsoft Office suite skills
- Teamwork and collaboration
- Attention to detail
- Instructional planning skills
- Time management
- Multitasking abilities
- Safety awareness
- Problem-Solving
Languages
English
Vietnamese
Timeline
Customer Service Agent
GAT Ground Airline Support
06.2024 - Current
Intercultural Consultant
Edmonton Public Schools
10.2023 - 01.2025
Starbucks Partner
Starbucks
03.2021 - 11.2024
Retail Associate
Marshalls / The TJX Companies
08.2020 - 06.2022
Advanced Diploma of Business Administration - Marketing
George Brown College
Diploma of Sales & Marketings -
ILAC College
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