Leah Delorey
NS
Summary
Driven professional with a proven track record at jobs listed below, excelling in customer service and teamwork. Demonstrated ability to enhance customer satisfaction and resolve complaints, while collaborating effectively in high-stakes environments. Skilled in visual merchandising and problem-solving, significantly contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Mark's Work Wearhouse
11.2022 - 08.2024
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
Cashier/Grocery Clerk
Sobeys
08.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Lobster Fisherwoman
Mike Novak
06.2019 - 06.2020
- Collaborated with team members for effective communication during fishing operations, ensuring smooth workflow.
- Assisted fellow fishermen in times of need through collaborative efforts during emergencies or challenging conditions.
- Enhanced crew morale through positive leadership, promoting a productive working environment at sea.
- Ensured sustainable practices by adhering to local regulations and maintaining accurate records of catches.
Education
High School Diploma -
Dr John Hugh Gillis Regional High
Antigonish, NS06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
Positive Space Level One
HRY (Healthy Relationships for Youth) Facilitator
Mental Health Literacy
Volunteer Services
Buddies Program, Dr.J.H.G.
> Designed activities to enhance communication skills
> Participated in an inclusion program for peers with varied abilities
> Gained a deeper understanding of the importance of an inclusive atmosphere
HRY (Healthy Relationships for Youth) Facilitator)
> Planned and implemented violence prevention workshops for grade nine students
> Trained by staff at Antigonish Women's Resource Centre
> Enhanced skills in communication, public speaking and organization
R K MacDonald Nursing Home Volunteer
> Participated in recreational activities with residents
> Developed deeper understanding of long term care facilities
> Enhanced communication skills with the older population
Student Voice Presentation
> Developed and implemented presentation
> Collaborated with local community members
> Worked with peers to enhance wellness among adolescents in the Antigonish community
Grade 8 Orientation Crew, Dr.J.H.G.
> Gave tours to incoming high school students
> Answered questions and provided information about the school
Timeline
Sales Associate
Mark's Work Wearhouse
11.2022 - 08.2024
Cashier/Grocery Clerk
Sobeys
08.2021 - 03.2022
Lobster Fisherwoman
Mike Novak
06.2019 - 06.2020
High School Diploma -
Dr John Hugh Gillis Regional High
Positive Space Level One
HRY (Healthy Relationships for Youth) Facilitator
Mental Health Literacy
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