Leah Coulson
Brantford,ON
Summary
To pursue a new career, learn new skills and further develop my work experience.
Overview
7
7
years of professional experience
Work History
Grocery Department Manager
Save On Foods
07.2022 - 08.2023
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Increased employee retention through effective recruitment, training, and motivation strategies.
Kitchen Manager
Save On Foods
09.2020 - 07.2022
- Created employee schedules for shift coverage.
- Managed entire Kitchen department , Deli department and Starbucks kiosk
- Prioritized and organized tasks to efficiently accomplish goals.
- Established budgets and strategic business plans for daily operations.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Input statement information, reconciled accounts and resolved discrepancies.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Reaching company's financial goals and standards
- Training team members to maintain the highest level of customer service standards
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant Kitchen Manager
Save On Foods
07.2020 - 08.2020
- Received, organized and rotated paper goods and food ingredients.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Grocery Customer Service Specialist
Save On Foods
12.2019 - 07.2020
- Assessed customer needs and upsold products to maximize sales.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Trained new employees on procedures and policies to maximize team performance.
- Ordered product as needed and controlled inventory
Customer Service Specialist
Save On Foods Kitchen
06.2018 - 12.2019
- Encouraged, empowered and motivated team to accomplish objectives.
- Ordered supplies and perishable items effectively for department
- Led routine meetings to share new policies, gather feedback and improve team cohesion.
Part Time Cook
Save On Foods Kitchen
10.2016 - 10.2017
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Operated cash register, collected payments and provided accurate change.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Education
High School Diploma -
Ecole Francophone D'Airdrie
Airdrie, AB06.2018
Skills
- Multitasking
- Friendly, positive attitude
- Task prioritization
- Meeting schedule deadlines
- Hard working
- Motivated
- Computer skills
- Fast learner
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Grocery Department Manager
Save On Foods
07.2022 - 08.2023
Kitchen Manager
Save On Foods
09.2020 - 07.2022
Assistant Kitchen Manager
Save On Foods
07.2020 - 08.2020
Grocery Customer Service Specialist
Save On Foods
12.2019 - 07.2020
Customer Service Specialist
Save On Foods Kitchen
06.2018 - 12.2019
Part Time Cook
Save On Foods Kitchen
10.2016 - 10.2017
High School Diploma -
Ecole Francophone D'Airdrie
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