Summary
Overview
Work History
Education
Skills
Timeline
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Leah Cotie

Antigonish,NS

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Client Advisor

RBC
Antigonish
10.2019 - 08.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Developed relationships with clients through regular communication and follow-up.
  • Identified client needs and provided tailored solutions.

Server

Joey Tomatoes
Calgary
08.2017 - 11.2018
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.

Server

Da Maurizio
Halifax
04.2015 - 06.2016
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Server

Gio Restaurant
Halifax
04.2015 - 06.2016
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Server

Mother Webb's
Antigonish
03.2012 - 02.2014
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Advanced Geographical Information Systems -

Vancouver Island University
Nanaimo, BC
01-2013

Skills

  • Sales follow-up
  • Cash Handling
  • Financial Services
  • Relationship Management
  • Client Relationship Management
  • Product Promotion
  • New Account Setup
  • Account Management

Timeline

Client Advisor

RBC
10.2019 - 08.2023

Server

Joey Tomatoes
08.2017 - 11.2018

Server

Da Maurizio
04.2015 - 06.2016

Server

Gio Restaurant
04.2015 - 06.2016

Server

Mother Webb's
03.2012 - 02.2014

Advanced Geographical Information Systems -

Vancouver Island University

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Leah Cotie