Leah Corbeil
Canmore,Alberta
Summary
Dynamic and results-driven Director of Resort Activities with extensive experience in overseeing mountain adventure programs, guest activities, kids' entertainment, and wellness initiatives. Proven track record in managing and enhancing recreational facilities, including boat houses and rental shops, to deliver exceptional guest experiences. Adept at developing innovative programs and leading teams to achieve operational excellence and exceed guest expectations. Passionate about creating memorable and engaging experiences, while optimizing resources and driving strategic growth.
Overview
14
14
years of professional experience
Work History
Director of Resort Activities
Fairmont Chateau Lake Louise
Lake Louise, Alberta
01.2023 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to improve efficiency and raise NPS scores simultaneously.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Coordinated activities between different departments to ensure the successful delivery of projects and events.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed training programs for new employees, as well as existing staff members, to deliver intuitive, luxury service.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Operations Manager, Open Top Touring
Pursuit Collection
Banff , AB
03.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Generated performance and labor strategies to compete in new and existing markets.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Maintained a guest satisfaction NPS score of 84 year over year while doubling Guest counts
- Creative programming and logistical planning for 8 tours in 3 deferent markets and season
- Collaborate with internal stakeholders and foster external partnership opportunities
- Creation and implementation of hiring, training and proformance management programs for complex specialized roles
Training and Development Manager
Rocky Mountaineer
Vancouver, BC
05.2011 - 10.2017
- Created, planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Spearheaded new hiring practices that became company standards
Education
Community Development
Online learning Program Interpretive Guides Course
Canmore, ABWilderness First Responder 90 Hour
Wilderness Medical Associates International Swift Water Rescue
Raven Rescue Leadership Training
Dynamic Achievement Girl Guides of Canada
Canadian Ski Patroller
Lake Ridge Ski resort Skills
- Team Leadership and Decision Making
- Community contributions, involvement and programming
- Program creation and Implementation
- Recruitment and training
- Payroll and administrative duties
- Budget Development and Management
- Presentations to senior leadership ( P&L, labour, business development strategies)
- Performance assessment through analytics
- Private and group events and bookings
- Collaborate internal steakholders (Marketing sales and reservations
- Guests resolution
Accomplishments
- Proven track record of creating highly effective new hiring and training programs that significantly impacted efficiency and improved operations, Guest satisfaction and employee retention
- Consistent review and innovation for an optimal new strategic business tactics
- Project management for brand new line of business during a global pandemic with everchanging regulations requiring constant adaptation
- Private and group events and sales bookings
- Customer satisfaction resolution
Timeline
Director of Resort Activities
Fairmont Chateau Lake Louise
01.2023 - Current
Operations Manager, Open Top Touring
Pursuit Collection
03.2022 - Current
Training and Development Manager
Rocky Mountaineer
05.2011 - 10.2017
Community Development
Interpretive Guides Course
Wilderness First Responder 90 Hour
Swift Water Rescue
Leadership Training
Girl Guides of Canada
Canadian Ski Patroller
Similar Profiles
Lisa SullivanLisa Sullivan
Sales Assistant at Fairmont Chateau Lake LouiseSales Assistant at Fairmont Chateau Lake Louise
Geetak TrehanGeetak Trehan
Security and Loss Prevention Officer at Fairmont Chateau Lake louiseSecurity and Loss Prevention Officer at Fairmont Chateau Lake louise
Ihor KutsenkoIhor Kutsenko
Housekeeper at Fairmont Chateau Lake LouiseHousekeeper at Fairmont Chateau Lake Louise