Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Volunteerism
References
Timeline
Generic

Leah Cooper

Owen Sound,ON

Summary

Dynamic hospitality professional with experience at Boston Pizza, excelling in customer service and reservation management. Proven ability to enhance guest experiences while efficiently managing a busy front-of-house environment. Strong team collaborator with expertise in point of sale operations, ensuring smooth operations and positive relationships among staff.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Boston Pizza
Owen Sound, Ontario
08.2023 - Current
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests upon arrival and provided them with menus.
  • Processed payments from customers using a POS system.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

High School Diploma -

OSDSS
Owen Sound, ON
06-2028

Skills

  • Customer service
  • Point of sale operation
  • Reservation management
  • Team collaboration
  • Time management
  • Hospitality operations

Affiliations

  • Play school volleyball, lacrosse, and basketball
  • Play club JEWL field lacrosse and volleyball
  • A retired girls hockey Ice Hawks player, played 10 years

Accomplishments

  • Chosen to play in Junior girls basketball All Star game
  • Received a provincial gold medal for hockey in 2023
  • Received a provincial silver medal for hockey in 2022
  • Received a provincial gold medal for field lacrosse in 2023
  • Played in the 2024 Ontario Summer Games for field lacrosse

Certification

  • Completed WHMIS training
  • Have my boating license
  • Completed the Workplace Violence and Harassment training

Languages

French
Elementary

Volunteerism

  • Helped with a hockey summer camp for a week
  • Help with U11 house league field lacrosse
  • Helped with volleyball and basketball at Hillcrest
  • Helped with learn to play field lacrosse

References

  • Jason Gallagher- former grade 8 teacher

519-374-1311  jason_gallagher@bwdsb.on.ca

  • Doug Younghusband- Current manager

519-377-4881  YounghusbandD@bostonpizza.com

  • Belinda Bowler- Owner of Boston Pizza

519-370-2003  BowlerB@bostonpizza.com

  • Jeff Brown- Neighbour/Friend

519-270-7575  jbowensound@gmail.com

  • Rob Fawcett- Volleyball coach

519-477-2599  socialathletics@gmail.com

  • Lyndsay Brooks- Lacrosse coach

519-270-3707  lyndsay_brooks@bwdsb.on.ca

Timeline

Host

Boston Pizza
08.2023 - Current

High School Diploma -

OSDSS

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Leah Cooper