Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Cervantez

Chula Vista

Summary

Proactive professional dedicated to training teams and enhancing customer satisfaction. Demonstrates strong problem-solving and time management skills while fostering collaboration and open communication. Committed to delivering exceptional service and advancing organizational objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Merchandise Assistant Supervisor

SeaWorld Parks & Resorts
01.2024 - Current
  • Trained and mentored team members to ensure compliance with company standards and enhance customer service.
  • Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
  • Fostered positive work environment through open communication, encouraging team collaboration and boosting morale.
  • Reconciled cash drawers, created work schedules, assigned overtime, and evaluated employee performance to streamline operations.
  • Operate and maintain office equipment to ensure smooth daily operations.

Sales/Photo Ambassador

SeaWorld Parks & Resorts
12.2021 - 12.2024
  • Delivered excellent service to uphold SeaWorld's commitment to unforgettable animal interactions.
  • Built and nurtured positive relationships with customers, team members, and upper management to foster a collaborative environment.
  • Increased sales by effectively communicating knowledge of products and services.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Produced high-quality images that improved package offerings and supported sales growth.

Education

Electrician Technician Diploma - Electrician Technician

UEI College
Chula Vista, CA
04-2026

High School Diploma -

Olympian High School
Chula Vista, CA
06-2023

Skills

  • Inventory management
  • POS systems
  • Customer service
  • Excellent communication
  • Teamwork and collaboration
  • Problem solving
  • Time management
  • Electrical troubleshooting
  • National Electric Code (NEC)
  • Commercial and residential projects
  • Conduit bending
  • Low-voltage systems

Certification

  • Electrician Trainee Certification
  • OSHA 10 Hour Construction Certification
  • CPR Certification

Timeline

Merchandise Assistant Supervisor

SeaWorld Parks & Resorts
01.2024 - Current

Sales/Photo Ambassador

SeaWorld Parks & Resorts
12.2021 - 12.2024

Electrician Technician Diploma - Electrician Technician

UEI College

High School Diploma -

Olympian High School

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Leah Cervantez