Leah Butz

• Providing project management customer service and implementation of software customized to international client needs
• Developed internal training content, facilitated training to remote industry professionals and in house teams including train the trainer program
• Work closely with the Director to determine need training programs; Creation and facilitation of new programs
• Guided internal strategy and leadership development
• Team dynamics
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
• Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
• Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
• Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.

• Contract & Consultant work for various clients
• Client empowerment, Goal setting, supporting clients in achieving personal and professional goals by providing training and consulting sessions
• Supporting families to accept and endure the personal challenge of parenting children with disabilities
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Designed training programs for mid level and senior managers
• Designed and managed Online Community
• Strategic support, and communication management
• LMS transition, strategy and support
• Implemented feedback mechanisms to measure the success of community programs, making necessary improvements when needed.

Managed Community of Practice Strategy and Development

• Facilitated interviews with key Leaders and Coaches
• Content development and Delivery including training videos and web document development
• Led brainstorming sessions among team members to generate innovative ideas promoting better results in special projects.
• Developed comprehensive project plans, outlining clear objectives, timelines, and milestones for successful completion.
• Managed multiple simultaneous projects from conception through implementation ensuring quality control at every stage.

• Orientation and Communication Management for remote faculty
• Coordinated and managed team deadlines and goals
• Created Live Training and asynchronous training development, provided onboarding and new employee training
• Managed online and in-person events
• Managed social media platforms for increased community awareness and participation.
• Created engaging content for newsletters and informational materials distributed to all university staff

• Online Facilitator of University Success Courses to over 200 International students
• Trainer for remote instructor leadership
• Increased engagement opportunities
• Facilitated peer-to-peer interactions through group projects and discussion forums, fostering a sense of community among online learners.
• Employed interactive teaching methods, such as polls and quizzes, to gauge student understanding in real-time during lectures.
• Maintained continuous professional development by attending conferences, webinars, and workshops focused on online education best practices.
• Served as a mentor to new online instructors, providing guidance and support as they navigated the transition from traditional classroom settings to virtual environments.
• Managed course deadlines effectively, balancing workload expectations while promoting valuable skill development for students.

• Community and Outreach Coordination
• Hiring, Remote Instructor support, Office Manager, Team Manager
• Online Course scheduling and management
• Building online courses, creation of supplemental materials, LMS experience
• Researched design trends, technology and processes and directed work of design team .
• Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
• Built strong relationships with stakeholders through active listening, collaboration, and clear communication of design objectives.
• Created materials and designs for use in client presentations and communications.
• Delivered high-quality design solutions for various clients, resulting in repeat business and positive testimonials.