Leah Bowers
Ottawa,ON
Summary
Experienced Dental Hygienist with 6 years of expertise in all aspects of the dental hygiene scope of practice as well as experience in managing patient appointment and front desk operations. Reliable team player who adapts to changing needs and prioritizes tasks effectively. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
9
9
years of professional experience
Work History
Dental Hygienist
Innes Dental Clinc
08.2018 - Current
- Manage schedule of up to 10 patients a day
- Maintain up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educate patients on proper brushing and flossing techniques to promote long-term oral health.
- Scale patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhance patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Schedule patient appointments.
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
- Promote a welcoming environment by maintaining a clean and organized workspace.
- Collaborate with the dental professional to develop comprehensive treatment plans for patients with complex conditions.
- Executed detailed patient charting to track progress and treatment outcomes.
Dental Receptionist
Innes Dental Clinic
03.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Efficiently managed appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Commercial/Residential Cleaner
PMP Cleaning Services
08.2015 - 08.2020
- Cleaned residential and commercial properties to ensure high standards of cleanliness and sanitation.
- Improved client satisfaction by maintaining attention to detail during cleaning tasks.
- Provided reliable cleaning services, meeting client expectations.
Education
Advanced Diploma - Dental Hygiene
Algonquin College
Ottawa06-2018
Skills
- Treatment Planning
- Oral hygiene instruction
- Teamwork and collaboration
- Patient communication
- Caring and compassionate
- Case management
- Attention to detail
- HIPAA awareness training certification
- Patient charting
- Appointment scheduling
- Multitasking Abilities
Languages
English
Native or Bilingual
Timeline
Dental Hygienist
Innes Dental Clinc
08.2018 - Current
Dental Receptionist
Innes Dental Clinic
03.2016 - Current
Commercial/Residential Cleaner
PMP Cleaning Services
08.2015 - 08.2020
Advanced Diploma - Dental Hygiene
Algonquin College
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