Leah-Ann Lightfoot
Levack,ON
Summary
Adept in compassionate caregiving and workload management. Excelled in enhancing client wellness and safety, significantly improving workplace procedures. Recognized for superior customer service and effective communication, consistently meeting targets. Skilled in both direct patient care and professional client documentation, demonstrating a supportive personality and a results-driven approach.
Overview
14
14
years of professional experience
Work History
Personal Support Worker/Occupational Health and Safety
CarePartners
12.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Collaborated with management to develop comprehensive health and safety policies for the company.
- Implemented a proactive approach to hazard identification by regularly evaluating work processes and equipment for potential risks.
- Completed detailed charting of each patient''s visit, ensuring accurate records for future reference.
- Demonstrated excellent time management skills while balancing multiple responsibilities such as direct patient care, charting, and collaborating with healthcare team members.
Sales Associate/Recruiter
Kognitive Marketing
01.2011 - 04.2014
- Responded to customer calls and emails to answer questions about products and services.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Personal Support Worker Certification
St. Albert Learning Center
Greater Sudbury, ON2016
Life And Fire Safety Educator 1
Ministry of Emergency Management
Thunder Bay, ON2015
Law And Security
Everest
Greater Sudbury, ON2009
High School Diploma -
Sudbury Secondary School
Sudbury, ON05.2001
Skills
- Verbal and written communication
- Workload Management
- File and Record Keeping
- Support Services
- Professional Customer Service
- Compassionate Caregiving
- Direct Patient Care
- Client documentation
- Time Management
- Clear Communication
- Supportive Personality
Languages
English
Full Professional
Affiliations
- Cartier fire Department
- Dowling Lions Club
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Support Worker/Occupational Health and Safety
CarePartners
12.2016 - Current
Sales Associate/Recruiter
Kognitive Marketing
01.2011 - 04.2014
Personal Support Worker Certification
St. Albert Learning Center
Life And Fire Safety Educator 1
Ministry of Emergency Management
Law And Security
Everest
High School Diploma -
Sudbury Secondary School
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