Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Security Guard
Commissionaires-Ottawa
Ottawa, Ontario
07.2012 - 09.2019
Monitored CCTV systems to ensure safety and security of premises.
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols to identify and report suspicious activities or hazards.
Managed access control by verifying identification and issuing visitor passes.
Responded promptly to alarms, emergencies, and incidents as they occurred.
Maintained accurate logs of daily activities, incidents, and irregularities observed.
Trained new security personnel on procedures, protocols, and safety measures effectively.
Parking Enforcement Officer/Security Guard
Commissionaires-Ottawa
North Bay, Ontario
06.2011 - 07.2012
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities and suspicious activity.
Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Maintained records of all ticketing activities, including vehicle identification numbers.
Conducted investigations of complaints regarding parking violations.
Placed warning notices on windshields of illegally parked vehicles.
Educated the public on parking rules and regulations.
HMR/Bakery Clerk
No Frills
Renfrew, Ontario
06.2006 - 08.2008
Maintained cleanliness and organization of bakery displays and work areas.
Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Adhered to food safety standards and regulations throughout all processes.
Operated baking equipment to prepare fresh bread and pastries daily.
Education
Post-Graduate Certificate - Crime Scene Investigation
Canadore College
North Bay, ON
05-2011
Diploma - Community And Justice Services
Canadore College
North Bay, ON
05-2010
High School Diploma -
St. Joseph's High School
Renfrew, ON
06-2008
Skills
Keen observer
Attention to detail
Problem solving
Effective communication
Customer service
Incident reporting
Monitoring CCTV
Report writing
Timeline
Security Guard
Commissionaires-Ottawa
07.2012 - 09.2019
Parking Enforcement Officer/Security Guard
Commissionaires-Ottawa
06.2011 - 07.2012
HMR/Bakery Clerk
No Frills
06.2006 - 08.2008
Post-Graduate Certificate - Crime Scene Investigation