Leah Agnew
Renfrew,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Security Guard
Commissionaires-Ottawa
Ottawa, Ontario
07.2012 - 09.2019
- Monitored CCTV systems to ensure safety and security of premises.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Managed access control by verifying identification and issuing visitor passes.
- Responded promptly to alarms, emergencies, and incidents as they occurred.
- Maintained accurate logs of daily activities, incidents, and irregularities observed.
- Trained new security personnel on procedures, protocols, and safety measures effectively.
Parking Enforcement Officer/Security Guard
Commissionaires-Ottawa
North Bay, Ontario
06.2011 - 07.2012
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities and suspicious activity.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Maintained records of all ticketing activities, including vehicle identification numbers.
- Conducted investigations of complaints regarding parking violations.
- Placed warning notices on windshields of illegally parked vehicles.
- Educated the public on parking rules and regulations.
HMR/Bakery Clerk
No Frills
Renfrew, Ontario
06.2006 - 08.2008
- Maintained cleanliness and organization of bakery displays and work areas.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Adhered to food safety standards and regulations throughout all processes.
- Operated baking equipment to prepare fresh bread and pastries daily.
Education
Post-Graduate Certificate - Crime Scene Investigation
Canadore College
North Bay, ON05-2011
Diploma - Community And Justice Services
Canadore College
North Bay, ON05-2010
High School Diploma -
St. Joseph's High School
Renfrew, ON06-2008
Skills
- Keen observer
- Attention to detail
- Problem solving
- Effective communication
- Customer service
- Incident reporting
- Monitoring CCTV
- Report writing
Timeline
Security Guard
Commissionaires-Ottawa
07.2012 - 09.2019
Parking Enforcement Officer/Security Guard
Commissionaires-Ottawa
06.2011 - 07.2012
HMR/Bakery Clerk
No Frills
06.2006 - 08.2008
Post-Graduate Certificate - Crime Scene Investigation
Canadore College
Diploma - Community And Justice Services
Canadore College
High School Diploma -
St. Joseph's High School
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