Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Agnew

Renfrew,ON

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

13
13
years of professional experience

Work History

Security Guard

Commissionaires-Ottawa
Ottawa, Ontario
07.2012 - 09.2019
  • Monitored CCTV systems to ensure safety and security of premises.
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and report suspicious activities or hazards.
  • Managed access control by verifying identification and issuing visitor passes.
  • Responded promptly to alarms, emergencies, and incidents as they occurred.
  • Maintained accurate logs of daily activities, incidents, and irregularities observed.
  • Trained new security personnel on procedures, protocols, and safety measures effectively.

Parking Enforcement Officer/Security Guard

Commissionaires-Ottawa
North Bay, Ontario
06.2011 - 07.2012
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities and suspicious activity.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Maintained records of all ticketing activities, including vehicle identification numbers.
  • Conducted investigations of complaints regarding parking violations.
  • Placed warning notices on windshields of illegally parked vehicles.
  • Educated the public on parking rules and regulations.

HMR/Bakery Clerk

No Frills
Renfrew, Ontario
06.2006 - 08.2008
  • Maintained cleanliness and organization of bakery displays and work areas.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Adhered to food safety standards and regulations throughout all processes.
  • Operated baking equipment to prepare fresh bread and pastries daily.

Education

Post-Graduate Certificate - Crime Scene Investigation

Canadore College
North Bay, ON
05-2011

Diploma - Community And Justice Services

Canadore College
North Bay, ON
05-2010

High School Diploma -

St. Joseph's High School
Renfrew, ON
06-2008

Skills

  • Keen observer
  • Attention to detail
  • Problem solving
  • Effective communication
  • Customer service
  • Incident reporting
  • Monitoring CCTV
  • Report writing

Timeline

Security Guard

Commissionaires-Ottawa
07.2012 - 09.2019

Parking Enforcement Officer/Security Guard

Commissionaires-Ottawa
06.2011 - 07.2012

HMR/Bakery Clerk

No Frills
06.2006 - 08.2008

Post-Graduate Certificate - Crime Scene Investigation

Canadore College

Diploma - Community And Justice Services

Canadore College

High School Diploma -

St. Joseph's High School
Leah Agnew