Lea Manuel
Valencia
Summary
Enthusiastic and motivated individual. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Energetic and creative with knack for engaging students in diverse activities, fostering positive and inclusive environment. Well-versed in planning and organizing events, coupled with strong communication skills. Aiming to inspire and motivate students to explore their interests and develop new skills.
Overview
4
4
years of professional experience
Work History
After School Activity Leader
Elevo
09.2024 - Current
- Organized and facilitated engaging extracurricular activities for students, promoting teamwork and collaboration.
- Helped with activities, and ensuring alignment with educational goals and student interests.
- Make sure that students are safe all of the time, prioritizing student well-being and risk management.
- Collaborated with peers to make fun games/ activities enhancing student learning experiences.
Customer Service Associate
The Oak (Ojai Valley Inn)
07.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Hostess/Food Runner
Wood Ranch BBQ
05.2021 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Arts - General Education
Ventura College
06.2023
High School Diploma -
Valencia High School
05.2020
Skills
- Flexibility
- Program planning
- Teamwork
- Teamwork and collaboration
- Leadership and inspiration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Positive learning environment
Skills
- Assertiveness
- Positive Attitude
- Effective Communication
Timeline
After School Activity Leader
Elevo
09.2024 - Current
Customer Service Associate
The Oak (Ojai Valley Inn)
07.2023 - 08.2023
Hostess/Food Runner
Wood Ranch BBQ
05.2021 - 10.2022
High School Diploma -
Valencia High School
Associate of Arts - General Education
Ventura College
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