Lea Lushaba
Winnipeg,MB
Summary
Organized and dependable candidate skilled at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Student Legal Agent
AJEFM / Infojustice Manitoba
Winnipeg, Canada
06.2023 - 08.2024
- Performed all duties required by Infojustice Manitoba to meet its goal of offering complimentary legal information to the French-speaking community in Manitoba.
- Provided legal information through one-on-one consultation sessions with clients.
- Performed necessary research to provide clients with relevant legal information.
- Organized and conducted legal education workshops and clinics specifically tailored for the French-speaking community in Manitoba.
- Participated in legal columns with French-speaking media when the opportunity arose.
- Provided assistance to clients in both judicial and administrative court settings.
- Referred clients, according to their needs, to lawyers, government authorities, or community groups offering services in French.
- Enriched popular legal resources on Infojustice Manitoba website
- Gathered essential information for filling up the Infojustice Manitoba database.
Library Student Assistant
Bibliothèque de droit de l'université de Moncton
Moncton, Canada
09.2022 - 04.2024
- Organized and assisted with shelving of returned books and materials.
- Assisted library staff with clerical duties to help lighten workload.
- Answered general questions in person, by phone, and over email.
- Checked out and checked in items using the library computer system.
- Assisted patrons with locating, checking out, and returning library materials.
- Compiled statistical reports for the library staff.
- Operated cash register to process payments for fines or fees associated with late returns.
- Contributed to library event setup and cleanup.
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons.
- Leveraged knowledge of library categorization method to reshelve materials.
Customer Service
IG Wealth Management
Winnipeg, Manitoba
03.2022 - 08.2022
- Managed regional office case processing and compliance/regulatory administration.
- Processed client business, including pre-editing documents and setting up clients and accounts.
- Provided direction and support to consultants and their teams on policies, procedures, and available resources.
- Answered phone and provided exceptional customer service to internal and external customers.
- Implemented and developed customer service training processes.
Customer Service
24-7 intouch
Winnipeg, Manitoba
03.2021 - 12.2021
- Efficiently handled a high volume of incoming service calls.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Analyzed and determined customer needs for satisfaction.
- Offered precise information using efficient and established techniques.
- Sent complex requests to appropriate parties.
- Successfully resolved any service-related problems for correspondents.
- Implemented and developed customer service training processes.
- Answered customer inquiries over the phone and through email.
Operation Specialist
SkipTheDishes
Winnipeg, Manitoba
09.2017 - 02.2021
- Provided live assistance to couriers, customers, and restaurants.
- Provided customer satisfaction through call, chat, and email.
- Facilitated communication between all parties involved in each delivery.
- Sent a complex request to appropriate parties.
- Identified needs in terms of services and resolved any problems.
- Collected, arranged, and input information into a database system.
- Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
Education
J.D. - Law Studies
Université De Moncton
Moncton, NB05.2025
Bachelor of Arts - Political Science
Université De Saint-Boniface
Winnipeg, MB06.2021
High school diploma -
Collège Louis-riel
Winnipeg, MB06.2018
Skills
- Able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines
- Excellent writing and verbal skills in French and English
- Legal writing
- Document Review
- Research
- Decision-Making
- Professional Networking
- Organizational Skills
- Public Speaking
- Special Events Organization
- Problem-solving skills
- Strong communication abilities
- Ensuring customer satisfaction
Languages
- French, Native or Bilingual
- English, Full Professional
Languages
English
Professional
French
Native/ Bilingual
Affiliations
- volunteer at Sialom Mission, Winnipeg Manitoba
- Learning Spanish
Timeline
Student Legal Agent
AJEFM / Infojustice Manitoba
06.2023 - 08.2024
Library Student Assistant
Bibliothèque de droit de l'université de Moncton
09.2022 - 04.2024
Customer Service
IG Wealth Management
03.2022 - 08.2022
Customer Service
24-7 intouch
03.2021 - 12.2021
Operation Specialist
SkipTheDishes
09.2017 - 02.2021
J.D. - Law Studies
Université De Moncton
Bachelor of Arts - Political Science
Université De Saint-Boniface
High school diploma -
Collège Louis-riel
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