Lea Garcia
Victoria,BC
Summary
Highly-qualified Assistant Manager offering more than six years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
4
4
years of professional experience
Work History
Assistant Housekeeping Manager
Parkside Hotel and Spa
Victoria , B.C
08.2022 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Surpassed sales goals by improving service delivery.
Housekeeping Supervisor
Parkside Hotel and Spa
Victoria, B.C
05.2017 - 03.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Room Attendant
Parkside Hotel and Spa
Vctoria, B.C
02.2016 - 05.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Kept building entryway glass clean and polished for professional presentation.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Education
Bachelor of Science in Secondary Education -
City College of Urdaneta
Phillipines03.2002
Skills
- Ordering cleaning supplies
- Employee evaluations
- Payroll understanding
- Scheduling
- Team Building
Timeline
Assistant Housekeeping Manager
Parkside Hotel and Spa
08.2022 - Current
Housekeeping Supervisor
Parkside Hotel and Spa
05.2017 - 03.2020
Room Attendant
Parkside Hotel and Spa
02.2016 - 05.2017
Bachelor of Science in Secondary Education -
City College of Urdaneta
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