Overview
Work History
Education
Skills
Languages
Timeline
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Lea El-Sarnouk

Laval,QC

Overview

12
12
years of professional experience

Work History

Revenue Management Analyst

AIR TRANSAT
Montreal
05.2022 - Current
  • Analyzed historical sales trends to identify areas of opportunity for revenue growth.
  • Created reports to track and analyze performance metrics related to pricing decisions.
  • Identified opportunities for improving forecasting accuracy through better data collection methods.
  • Monitored competitor's prices and adjusted accordingly in order to remain competitive in the marketplace.
  • Collaborated with marketing teams to develop promotional campaigns that increased sales volume without sacrificing profit margins.
  • Analyzed budgets and implemented action plans to rectify issues.

SALES ASSOCIATE

LULULEMON
Laval
12.2019 - Current
  • I had to thoroughly learn the company’s product offerings and contributed to achieve weekly sale goals by suggesting a product based on the customer’s needs.
  • I also collaborated with managers and team members to organize events to keep the community active.

FULL-TIME SUMMER STUDENT

MCGILL UNIVERSITY HOSPITAL CENTER AND RI-MUHC
Montreal
06.2017 - 11.2017
  • I assisted the biomedical engineering team with various administrative tasks and had to meet several strict deadlines.
  • Such tasks included biomedical equipment database updates, contract management database updates and the coordination of various activities related to stock management and maintenance templates.

CALL CENTER REPRESENTATIVE

TELE M. CONSEIL
Laval, QC
05.2012 - 07.2017
  • The call center is hired by various businesses to manage their marketing campaigns, as well as to inform their existing clients of current promotions and schedule appointments, and to survey their clients about customer satisfaction.
  • I trained new hires on the requirements of each campaign and on how to keep the client on the calls and successfully complete them in a professional manner.
  • I was responsible for the data entry and analysis of the results of various campaigns and for reporting this information to the call center manager.

Education

Bachelors of Science (B. Sc.) - Economics and Mathematics

Université de Montréal
01.2022

D.E.C. Social Sciences with Mathematics -

Vanier College
01.2016

Skills

  • MS Office
  • C language
  • Organisation
  • Detail oriented
  • Client-centered
  • Revenue optimization
  • Market Trend Analysis
  • Competitive Analysis
  • Demand forecasting

Languages

  • English
  • French
  • Arabic

Timeline

Revenue Management Analyst

AIR TRANSAT
05.2022 - Current

SALES ASSOCIATE

LULULEMON
12.2019 - Current

FULL-TIME SUMMER STUDENT

MCGILL UNIVERSITY HOSPITAL CENTER AND RI-MUHC
06.2017 - 11.2017

CALL CENTER REPRESENTATIVE

TELE M. CONSEIL
05.2012 - 07.2017

Bachelors of Science (B. Sc.) - Economics and Mathematics

Université de Montréal

D.E.C. Social Sciences with Mathematics -

Vanier College

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Lea El-Sarnouk