Lea-Ann Traviss
Coquitlam,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Language
Work History
Key Account Manager
RXO / XPO Logistics
06.2018 - 01.2024
- Kept detailed records of daily activities through online customer database.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Proven increased sales by 10%
- Prepared and deliver customer sales quotes
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Presented professional image consistent with company's brand values
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Met existing customers to review current services and expand sales opportunities
- Exceptional computer skills
- Built and maintained strong client relationships to drive business growth.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built relationships with customers to promote long term business growth.
Customer Service Representative
Kelron Logistics / XPO Logistics
07.2006 - 06.2018
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Built relationships with customers to promote long term business growth.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve service complaints
- Recorded account information to open new customer accounts
- Processed customer adjustments to maintain financial accounts
- Communicated professionally with colleagues, management and clients
- Responded proactively and positively to rapid change
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
Education
Mortgage Broker - Real Estate Division
UBC - Sauder School of Business
Vancouver, BC03.2024
Skills
- Superior Organizational Skills
- Ability To Effectively Communicate
- Written Skills
- Data Management
- Microsoft Office Suite
- Keen Eye For Detail
- Engagement Activities
- Team-Oriented
- Administrative Support
- Office Administration
- Clerical Support
- Spreadsheets
- Contract Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 6 staff members.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Key Account Manager
RXO / XPO Logistics
06.2018 - 01.2024
Customer Service Representative
Kelron Logistics / XPO Logistics
07.2006 - 06.2018
Mortgage Broker - Real Estate Division
UBC - Sauder School of Business
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