Lea Anderson
Sacramento
Summary
Customer service professional with over 3 years of experience supporting customers in fast-paced environments. Strong communicator with a proven ability to resolve issues efficiently, de-escalate concerns, and maintain high customer satisfaction. Known for empathy, patience, clarity, and accuracy while managing multiple conversations at once.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Orion Advisor Solutions
Sacramento
03.2025 - Current
- Resolved customer inquiries and complaints efficiently, ensuring timely solutions.
- Educated customers on billing, payment processing, and support policies.
- Collaborated with staff to improve customer service experience and achieve team goals.
- Responded promptly to customer requests for products, services, and company information.
- Demonstrated professionalism and high energy in client interactions.
Customer Service Representative
Best Buy Health
10.2023 - 03.2025
- Managed approximately 40 incoming calls per day
- Consistently received 90%-100% in customer surveys and received an award for outstanding customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly
Budtender
AYR Wellness
03.2021 - 07.2023
- Maintained up-to-date knowledge of products, store sales, payment policies and security standards
- Received awards for exceeding daily, weekly, and monthly sales goals
- Helped 50+ people daily through listening to customer needs and desires to recommend optimal products
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Insurance Agent
Teachers Pension/ Bankers Life and Casualty
11.2022 - 06.2023
- Approached potential clients by using direct marketing mailings and phone contacts
- Taught an understanding of proper wealth growth strategies to maximize growth and to potentially minimize loss
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Warehouse Associate
ID Tech
04.2019 - 03.2020
- Managed clothing and accessories department
- Assisted in conducting regular inventory audits, identifying discrepancies, and reporting them to supervisors
- Collaborated with other departments to meet project deadlines on time
- Consistently lifted materials weighing as much as 50 pounds.
Education
Certification in Cybersecurity - Cybersecurity
Coursera
Remote08-2025
Summer Bridge Certification - Psychology, Sociology
Truckee Meadows Community College
Reno, NV09.2017
High School Diploma - Ap English, AP Physics
Edward C. Reed High School
Reno, NV06.2017
Skills
- Multi-tasking across systems
- Ticket and queue management
- Organized and detail-oriented
- Adaptable in fast-paced environments
- Team collaboration (remote and in-person)
- Live chat and messaging support
- Written communication
- Active listening
- Complaint and conflict resolution
- Technical troubleshooting
- Customer empathy and rapport-building
Websites
Projects
The Finer Things, 06/01/15 - 06/01/17, I was a member of this club before becoming the leader of 20 members in 2017. This club was about taking a moment to enjoy what makes life good. Such as, museums, various restaurants, and plays.
Hobbies and Interests
- Working out
- Practicing mindfulness
- Reading
- Walking
- Running
- Music
- Helping friends and family
Certification
Certifications through Coursera:
Assets, Threats, and Vulnerabilities
Tools of the Trade: Linux and SQL
Connect and protect: Networks and Network Security
Foundations of Cybersecurity
Play it Safe: Manage security risks
Timeline
Customer Service Representative
Orion Advisor Solutions
03.2025 - Current
Customer Service Representative
Best Buy Health
10.2023 - 03.2025
Insurance Agent
Teachers Pension/ Bankers Life and Casualty
11.2022 - 06.2023
Budtender
AYR Wellness
03.2021 - 07.2023
Warehouse Associate
ID Tech
04.2019 - 03.2020
Certification in Cybersecurity - Cybersecurity
Coursera
Summer Bridge Certification - Psychology, Sociology
Truckee Meadows Community College
High School Diploma - Ap English, AP Physics
Edward C. Reed High School