Summary
Overview
Work History
Education
Skills
Timeline
Generic

Le-Ana Rose Aquino

Garden Grove

Summary

Master’s degree candidate in Business Administration complemented by a nursing background. With eight years in banking and finance, consistently resolved customer inquiries and enhanced operational efficiency through detailed data analysis and compliance checks, driving client satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

DATA PROCESSING ASSOCIATE

Metropolitan Bank & Trust Company
07.2020 - 09.2022
  • Executed data entry and validation processes, ensuring accurate and reliable data for decision-making.
  • Conducted data analysis to identify trends and inform operational strategies.
  • Performed system maintenance and compliance checks to ensure adherence to operational standards and regulations.

CUSTOMER SERVICE REPRESENTATIVE

Metropolitan Bank & Trust Company
01.2014 - 01.2020
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed bank transactions to address inquiries and enhance customer satisfaction.
  • Guided clients in efficient utilization of online banking tools and services.
  • Managed processing of new account documents within the system.

ACCOUNTING ASSISTANT

City Health Office in City of San Jose Del Monte
San Jose Del Monte
01.2013 - 01.2014
  • Organized and processed invoices to ensure timely payments
  • Compiled and formatted reports for management review
  • Executed administrative tasks to streamline daily operations

COMMUNITY HEALTH NURSE

City Health Office in City of San Jose Del Monte
San Jose Del Monte
06.2012 - 12.2012
  • Conducted health assessments and screenings to identify health risks
  • Developed individualized care plans to address patient needs
  • Provided immunization services to increase community vaccination rates

Education

MBA - Business Administration and Management

Stanton University
Anaheim, CA
06-2025

Bachelor of Science - Nursing

Our Lady of Fatima University
Quezon City, Philippines
03-2011

Master of Science - Information Management System

Stanton University
Anaheim, CA
04-2026

Skills

  • Customer service
  • Attention to detail
  • Care planning
  • Data Analysis
  • Communication
  • Health assessments
  • Invoice processing
  • Data entry
  • Administrative support specialist
  • Database management

Timeline

DATA PROCESSING ASSOCIATE

Metropolitan Bank & Trust Company
07.2020 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

Metropolitan Bank & Trust Company
01.2014 - 01.2020

ACCOUNTING ASSISTANT

City Health Office in City of San Jose Del Monte
01.2013 - 01.2014

COMMUNITY HEALTH NURSE

City Health Office in City of San Jose Del Monte
06.2012 - 12.2012

MBA - Business Administration and Management

Stanton University

Bachelor of Science - Nursing

Our Lady of Fatima University

Master of Science - Information Management System

Stanton University
Le-Ana Rose Aquino