Lüdgi TOUSSAINT
Montréal,Québec
Summary
Electronics engineer with a master's degree in technology management, is currently completing a master in business administration. With 10 years of experience managing different departments within companies in the industrial sector and the petroleum product trade, this hard worker has proven expertise in process and computerized management system design, team management, industrial maintenance, electromagnetic components production and customer service. High sense of observation, good work ethic and ability to transform challenges into opportunities for continuous improvement, helped him successfully lead teams to achieve ambitious goals. The ability to adapt to change, leadership and proactivity have been key to his success in highly competitive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO and Co-Founder
HEPROTEK S.I.
11.2018 - Current
- Develop and implement business growth strategies;
- Manage regular operations, including planning, execution and evaluation of projects;
- Design and install electrical and electronic systems;
- Manage budget with computerized tracking of expense and invoice processing;
- Perform data analysis and implement dashboards;
- Build strong relationships with customers, suppliers and specific partners in order to obtain best possible commercial conditions;
- Install and configure automatic gauging systems for fuel tanks, line leak and pressure loss monitoring using electronic sensors on a total of 12 gas stations helping owners to keep losses under 2%;
- Install and configure of automatic fuel sales tracking systems;
- Prepare quotes and intervention reports;
Maintenance Manager
Groupe HM - Haiti Plastics S.A.
01.2022 - 07.2024
- Ensure proper maintenance of 78 plastic items production machines (extruders, blow molding machines, injection mold machines and plastic recycling machines), highly automated and connected to manufacturers' technical support network, and 12 auxiliary equipments including industrial water chillers, air compressors, boosters and dryer;
- Develop and implement procedures to improve maintenance department efficiency in order to guarantee smooth running of production as well as customers' satisfaction, especially most meticulous ones such as Just Play (The Walt Disney Company), BRANA S.A. (Heineken Haiti), Brasserie La Couronne (Coca Cola Haiti) among others;
- Manage maintenance and repair requests priority upon impact on production, and evaluate interventions' cost;
- Perform regular inspection of facilities and machines to anticipate, detect, resolve problems, reduce downtime and increase overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements;
- Prepare annual maintenance plans including budgets, priorities and necessary resources such as equipments, spare parts, consumables among others;
- Design and implement CMMS (computerized maintenance management system) to monitor efficiently maintenance KPIs (MTBF, MTTR, preventive maintenance compliance and machines' availability);
- Ensure proper documentation management (service manuals, technical sheets, work orders and maintenance reports) and compliance to ISO 9001:2015 recommendations;
- Recruit, evaluate and manage 22 collaborators team, providing guidance and support for skill development and performance improvement;
- Diagnose mechanical, electrical and electronic failures to ensure rapid troubleshooting and safety;
- Optimize spare parts inventory management by identifying critical items, setting appropriate stock levels based on usage patterns and manage relationships with suppliers;
Production Engineer
Manutech Inc.
05.2018 - 12.2021
- Build electromagnetic component samples according to specifications and requirements of meticulous customers such as Kinova Inc., MCI limited, Tyco International, Endicott Coil Company, Beta Transformer Technology Corporation, among others;
- Prepare quotations evaluating labor and bill of materials;
- Design parts, tools, gauges and fixtures using AutoCAD software;
- Analyze key performance indicators (KPIs) and production quality data, implementing dashboards to monitor operational efficiency and maintain culture of continuous improvement;
- Establish incentive programs for workers;
- Design and setup assembly lines for production volumes of up to 150000 pieces per year;
- Supervise maintenance team in machine setup and troubleshooting ;
- Plan and monitor preventive and corrective maintenance operations;
- Optimize production processes in order to improve efficiency and reduce costs implementing lean management principles;
- Work closely with Quality department on internal and external audits, ensuring procedures and ISO 9001:2015 recommendations are strictly followed;
Commercial and Technical Manager of Total Fuel Card
Total Haïti S.A.
11.2014 - 05.2018
- Ensure proper management of TomCard department activities, an electronic payment card service of French oil company Total Energies;
- In coordination with Sales Department, help customers find products and services that meet their needs during negotiations, providing technical and commercial advice;
- Work closely with TomCard sales team to support them in accomplishment of daily tasks in order to achieve or exceed financial, performance, and quality of service objectives set;
- In coordination with MEA / DC / MKRM / Monétique / DSI Paris and Applicam Company, manage installation and configuration of new versions of Efuel Web software and keep P.O.Ss. updated;
- Monitor sales and orders, ensuring customer’s satisfaction throughout purchasing process;
- Ensure customers’ satisfaction, providing proper after-sales technical support,, collecting feedbacks, and managing decently complaints;
- Develop customer portfolio and identify important prospects. 561 new accounts have been opened and 20,828 cards have been produced in 4 years, added to 75% increase in TomCard's POS network and 45% increase in sales volume from the end of 2014 to mid-2018, by actively developing new marketing strategies, technical improvements and customer service, which led in securing a portfolio of more than 36 million gourdes;
- Develop personalized commercial proposals that meet specific needs of customers;
- Develop strong and trustful relationship with customers;
- Develop technical strategies to align with business objectives, driving growth and innovation within organization.
Maintenance Technician
Total Energies - Haiti
08.2014 - 10.2014
- Install and setup Gilbarco Veeder Root TLS-450 automatic tank gauge system in Total Energies gas stations for tanks, lines leak and pressure loss monitoring using electronics sensors;
- Install and setup CEM-44 automatic fuel sales control system in Total Energies service stations allowing owners to have better inventory control;
- Ensure maintenance and configuration of fuel dispensers;
- Train commercial inspectors on automatic control devices installed in service stations;
- Perform preventive and corrective maintenance on gas station equipments;
- Enter interventions’ data in CMMS (computerized maintenance management system) in order to keep database updated;
- Ensure equipment conformity upon requirements and technical documentation;
Sound Engineer Intern
VIALX Sound Entertainment
05.2012 - 12.2012
- Setup and optimize sound systems;
- Enhance audio quality by properly setting up, testing, and adjusting sound equipment for various events.
- Provide on-site support at various venues, coordinating with venue staff to ensure smooth execution of live events from audio perspective.
- Perform audio recordings of live performances;
- Use specialized software such as Pro Tools, Logic Pro or Ableton Live for sound designing and music production;
- Design sound equipment layout plan, determine equipments required according events’ location;
- Optimize recording environments using strategic microphone placement techniques to capture desired sounds effectively.
Electronics Engineering Intern
Star Cable
05.2011 - 08.2011
- Perform deep analysis and repair technical failures of telecommunication devices such as decoder, receiver and modulator;
- Determine proper testing process to facilitate diagnosis of equipments;
- Carry out tests and verify electronic components' performance;
Education
Master of Science - Business Administration
Universidad Carlos III De Madrid
Madrid, Spain12.2025
Master of Science - Information Technology Management
Universidad Pontificia De Salamanca
Salamanca, Spain02.2020
Bachelor of Science - Electrical, Electronics Engineering Technologies
Pontificia Universidad Católica Madre Y Maestra
Santiago, Dominican Republic12.2013
Associate of Science - Switching And Routing Networking
Softmática
Santiago, Dominican Republic04.2014
Associate of Science - Sound Engineering
Techno-acústicard
Santiago, Dominican Republic12.2012
Skills
- Project Management
- Vendor Relationship Management
- Computerized Maintenance Management System
- Strategic Planning
- Problem-solving abilities
- Customer Relationship Management
- Documentation And Reporting
- Spare Parts Inventory
- Continuous Improvement
- Attention to Detail
Certification
- Introduction to HSEQ Golden Rules, Total Group, 2018
- Automatic Tank Gauge Technical Training, Gilbarco / Veeder-Root, Port-au-Prince, Haiti, 2018
- Interpersonal Communication, Théâtre à la Carte, France, 2017
- Fire Prevention Training, Marimex, Port-au-Prince, Haiti, 2017
- SAP Business Object / Tomcard, Total Fuel Guadeloupe, Pointe à Pitre, Guadeloupe, 2015
- Competition Law, Total Fuel, 2015
- Corruption Prevention, Total Fuel, 2015
- Customer Service, Université Quisqueya, Port-au-Prince, Haïti, 2015
- First Aid, Police Secours, Port-au-Prince, Haïti, 2015
Accomplishments
- Setup production lines for a 150000 magnetic air coils per year
- Contributed to 75% increase of Tomcard P.O.S network and 45% increase of sales volume from end of 2014 to half of 2018, by actively developing new marketing strategies, technical and customer service improvements. Thereby securing a portfolio about thirty million gourdes
- Total's Best Employee of 4th trimester 2015
- Best Sogebank Marketing Agent of summer 2004
References
- Eng. Alain Haspil, +509 3820 9999, alain.haspil@gmail.com
- Eng. Cédric Lebreton, +509 3107 0906, cedflebreton@gmail.com
Hobbies and Interests
- Traveling
- Music Production
- Hiking
- Basketball
- Reading
Timeline
Maintenance Manager
Groupe HM - Haiti Plastics S.A.
01.2022 - 07.2024
CEO and Co-Founder
HEPROTEK S.I.
11.2018 - Current
Production Engineer
Manutech Inc.
05.2018 - 12.2021
Commercial and Technical Manager of Total Fuel Card
Total Haïti S.A.
11.2014 - 05.2018
Maintenance Technician
Total Energies - Haiti
08.2014 - 10.2014
Sound Engineer Intern
VIALX Sound Entertainment
05.2012 - 12.2012
Electronics Engineering Intern
Star Cable
05.2011 - 08.2011
Master of Science - Business Administration
Universidad Carlos III De Madrid
Master of Science - Information Technology Management
Universidad Pontificia De Salamanca
Bachelor of Science - Electrical, Electronics Engineering Technologies
Pontificia Universidad Católica Madre Y Maestra
Associate of Science - Switching And Routing Networking
Softmática
Associate of Science - Sound Engineering
Techno-acústicard
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