LAZARO MARIN
Corona
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Manager/Truck driver with 6 years in management & 5 years of experience safely transporting materials and equipment while following state and company guidelines. Highly skilled in transportation logistics and route planning. Eager and motivated to expand my skills in both trucking and business administration.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Specialty Textile Services
Fullerton, CA
11.2024 - Current
- Managed +100 accounts across OC, LA, and SD
- Leading a team of 7-8 drivers with dedicated routes running 365 24/7
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Coordinated scheduling and resource allocation for optimal team performance.
- Developed training materials that facilitated onboarding of new employees.
- Monitored inventory levels, ensuring timely replenishment of supplies and equipment.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and retention.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Accomplished multiple tasks within established timeframes.
- Managed transportation logistics, reducing overall costs and delivery times.
- Organized group travel logistics, ensuring smooth coordination among multiple parties involved.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure optimal performance.
- Delivered goods efficiently while adhering to safety regulations and traffic laws.
- Monitored and managed delivery schedules, ensuring punctual arrivals at all destinations.
- Navigated diverse routes using GPS systems to enhance delivery efficiency and timeliness.
- Oversaw contract negotiations, ensuring compliance and profitability.
Truck Driver
FedEx
Chino Hills, CA
04.2024 - 01.2025
- Carefully load/unload and organize goods to prevent damage and ensure deliveries arrive in a good condition.
- Keep the vehicle clean and in good condition,
- Perform safety pre-inspection before each shift, post-trip after shift is over.
- Clean driving record, DOT certified
- 80-200 deliveries daily, ability to drive straight truck or step van. Proficient with scanner 100% delivery rate,
- Ability to work in any weather and conditions, able to lift packages 150+lbs.
Truck Driver
Team One Logistics
Mira Loma, CA
12.2021 - 03.2024
- Primarily responsible for safely transporting goods and materials to assigned location, specifically pharmaceuticals to different Kaiser's around Southern California.
- Location routes ranged from San Diego to Bakersfield.
- Aim to gain perfect lytx score each delivery.
- Maintained records required for compliance with state and federal regulations.
- Assisted with loading and unloading and completing precise logs and paperwork.
- Ensured all pick-up, delivery and vehicle inspections were completed in a accurate and timely manner.
- Fostered great communication and working relationships with coworkers and nurses during delivery.
Manager
Farmers Insurance
Corona, CA
02.2020 - 01.2024
- Served as liaison between clients and insurance broker, providing assistance with insurance plans and answering any questions policy holders may have regarding claims.
- Processing paperwork and maintaining document records.
- Answering daily calls and emails explaining the many features, advantages, and disadvantages of various policies.
- Serve as an aid to the community by customizing insurance programs to suit individual clients and relaying the different risks of each plan depending on client circumstance.
- Worked closely with the insurance broker to ensure accuracy of policy processing and maintaining client satisfaction.
Security Admin Officer
Securitas Kaiser Permanente
Corona, CA
02.2016 - 02.2020
- Monitoring surveillance cameras and provide access control. Organized, generated, and filed all personnel and company documentation.
- Served as team shift leader assisting with onboarding processing and officer training. In compliance with all company policies, procedures, and values.
- Managed client and vendor check ins and provided excellent customer service.
- Managed guest records, screened calls, and coordinated with shift supervisor on upcoming projects and tasks.
- Trained new officers on protocols, safety procedures, and emergency response techniques.
- Collaborated with healthcare staff to address security concerns in a timely manner.
- Conducted regular patrols to identify potential security risks and respond promptly.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, Ca06-2015
Associate of Arts - Business Management
Riverside City College
Riverside, CASkills
- Bi-Lingual (English, Spanish)
- Microsoft Office
- Analytical and Problem Solving
- Adaptable
- Safety & Route Management
- Customer Service
- Record Management
- Supervisory role experience
- Emotional intelligence
- Sales support
- Service order flow
- Complaint handling
- Multitasking and organization
- Stock management
- Staff training
- Microsoft Excel
- Staff coordination
- Job scheduling
- Policy enforcement
Timeline
Service Supervisor
Specialty Textile Services
11.2024 - Current
Truck Driver
FedEx
04.2024 - 01.2025
Truck Driver
Team One Logistics
12.2021 - 03.2024
Manager
Farmers Insurance
02.2020 - 01.2024
Security Admin Officer
Securitas Kaiser Permanente
02.2016 - 02.2020
High School Diploma -
Eleanor Roosevelt High School
Associate of Arts - Business Management
Riverside City College