Layth Hilwani
Toronto,ON
Summary
Highly motivated customer service and safety professional seeking a challenging position that will allow me to display my employment skillset that I have diligently developed over years of work experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tacitcal Security Specialist
West Egg Group
03.2023 - Current
- Provided non-discriminatory expert assistance, protection, and customer service, in English and French in a customer-oriented environment with a vulnerable population
- Ensured patron and employee safety on Union Station property by providing instruction, direction, and recommendations to patrons, employees, and the public
- Provided the first level of emergency response assistance, First Aid and/or assistance to patrons, employees, and the public
- Responded to station/facility alarms and patron-assist alarms, provided crowd control, collected witness statements, worked alongside Special Constables and Police Officers
- Conducted safety and quality checks and logs of assigned locations (doors, gates, elevators, escalators, and alarm systems) and reported any security deficiencies at assigned stations for rectification to ensure the safety and security for patrons, employees, and the public
- Conducted property patrols and searches
Metrolinx Front Desk (Site Supervisor)
Securiguard Services
04.2020 - 04.2023
- Provided expert customer service to Metrolinx staff, government officials, external guests
- Provided information, guided staff and guests for appointments Issued over 1000 access cards to Metrolinx staff
- Worked in co-ordination with other departments in the organization including Corporate Securit and Mailroom Services
- Diligently kept detailed excel spreadsheets for access cards, new access card activations, temporary cards, incoming mail, etc.
- Assisted and guided staff and guests during emergency situations
Bilingual Collections Officer
Affinity Global Inc
06.2019 - 03.2020
- Responsible for the collection of accounts receivable on behalf of Fido Telecommunications
- Provided expert customer service, repayment negotiation in English and French by telephone
- Processed payments
- Monitored customer accounts and provide timely and effective resolutions to collection issues
- Analyzed and evaluate financial reports and data Determined suitable repayment plans
Education
Bachelor of Arts - Comunications
York University
Toronto, ON06.2017
Skills
- expert customer service
- conflict resolution
- attention to detail
- critical thinking
- effective communication
- active listening
- adaptability
- problem solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working
Certification
- Ontario Driver's License
- Emergency First Aid and Cardiopulmonary Resuscitation (CPR)
- Security Guard License
- safeTalk Suicide Prevention Training
- Onatario Smart Serve
Timeline
Tacitcal Security Specialist
West Egg Group
03.2023 - Current
Metrolinx Front Desk (Site Supervisor)
Securiguard Services
04.2020 - 04.2023
Bilingual Collections Officer
Affinity Global Inc
06.2019 - 03.2020
Bachelor of Arts - Comunications
York University
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