Laysla De Sousa
Belmont
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Draeger's Supermarket
Menlo Park
05.2024 - Current
- Customer service
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Slicing experience
- Adhered to health and safety standards while preparing food.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained cleanliness of the deli area and equipment.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
Groomer's Assistant
HiPets Mobile Groomer
Belmont
11.2023 - 04.2024
- Taught animals sit, stay and other basic commands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
General Manager
Mcar Window Tint
San Bruno
06.2021 - 10.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Food Runner /Apprentice Chef
Fringale
02.2019 - 01.2020
- Ensured compliance with health code regulations related to food storage temperatures.
- Provided assistance with clearing plates from tables after meals were completed.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Ensured that all orders were correct before leaving the kitchen area.
- Responded promptly to customer inquiries and requests for additional items or services.
- Measured ingredients accurately for recipe preparation.
- Assembled trays for catering events according to customer specifications.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
Education
High School Diploma -
Carlmont High School
Belmont06-2021
Psychology
College of San Mateo
San Mateo, CASkills
- Customer service
- Meat slicing
- Food preparation
- Health compliance
- Order fulfillment
- Effective communication
- Problem resolution
- Team collaboration
- Recipe adherence
- Time management
- Attention to detail
- Product rotation
- Deli equipment operation
- Merchandising displays
- Decision-making
- Verbal and written communication
- Expense tracking
- Schedule preparation
- Bilingual communication
Timeline
Deli Clerk
Draeger's Supermarket
05.2024 - Current
Groomer's Assistant
HiPets Mobile Groomer
11.2023 - 04.2024
General Manager
Mcar Window Tint
06.2021 - 10.2023
Food Runner /Apprentice Chef
Fringale
02.2019 - 01.2020
High School Diploma -
Carlmont High School
Psychology
College of San Mateo