LAYOUSA FARAHI
Windsor,Ontario
Summary
Compassionate social services coordinator with experience in client support services, seeking to transition into a Case Manager role. Skilled in conducting assessments, developing comprehensive plans, and providing essential support to enhance clients' lives. Strong team player committed to delivering effective solutions through collaboration.
Overview
8
8
years of professional experience
Work History
Internship
Scholarship and Financial Assistance (SAFA) Office, Kardan University
- Installed computer systems/software, entered student data, resolved employee issues
- Communicated with students via email, conducted financial assessments, managed equipment inventory.
Client Support Services Case Manager
The Multicultural Council of Windsor & Essex County
2023.10 - Current
- Conduct ongoing needs assessments with clients
- Address clients’ needs and assist in developing action plans
- Coordinate access to program services, utilizing resources effectively
- Facilitate inter-program client care conferences to review settlement and integration progress
- Provide information, orientation, and life skills/enhanced orientation as required
- Facilitate referrals to community organizations and maintain collaborative relationships
- Conduct continuous assessment and monitoring of clients’ settlement process
- Provide case management services including accompaniment, home visits, and follow-up
- Maintain client files, prepare statistical reports, and document all interactions
- Participate in program, team, and community meetings; attend professional development opportunities.
CSS Life Skills Worker
The Multicultural Council of Windsor & Essex County
2022.11 - 2023.10
- Provided intensive short-term life skills support to clients
- Assessed and developed action plans, conducted one-on-one and group sessions
- Monitored client progress, accompanied clients to appointments
- Maintained client files, prepared reports, and contributed to client care conferences.
Admin Assistant / IT Officer
Demining Agency for Afghanistan (DAFA)
2016.06 - 2018.12
- Managed office tasks, maintained supplies, generated reports
- Organized meetings, provided assistance to visitors, ensured computer system security.
Education
OSSD (Ontario Secondary School Diploma) -
Windsor
Bachelor in Computer Science -
Kardan University
01.2019
Skills
- Problem-solving: Analyzing and resolving client issues effectively.
- Teamwork: Strong social and communication skills for collaborative environments.
- Attention to detail: Meticulous approach to technical tasks and process improvements.
- Quick response: Proven ability to react promptly in time-sensitive situations.
- Technologically adept
- Customer service orientation
- Flexible schedule availability
- Strong mathematical knowledge
- Effective time management
- Teamwork and Collaboration
- Quick Learner
- Multitasking and Organization
Languages
Pashto (Native)
Native or Bilingual
Persian/Dari/Farsi (Fluent)
Native or Bilingual
Urdu (Basic)
Full Professional
English
Full Professional
Tel
(226) 724-2155
References
Available upon request
Timeline
Client Support Services Case Manager
The Multicultural Council of Windsor & Essex County
2023.10 - Current
CSS Life Skills Worker
The Multicultural Council of Windsor & Essex County
2022.11 - 2023.10
Admin Assistant / IT Officer
Demining Agency for Afghanistan (DAFA)
2016.06 - 2018.12
Internship
Scholarship and Financial Assistance (SAFA) Office, Kardan University
OSSD (Ontario Secondary School Diploma) -
Windsor
Bachelor in Computer Science -
Kardan University
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