Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Oluwatomilayo Faloseyi

Charlottetown,PE

Summary

As a data analytics major at the University of Prince Edward Island,my coursework has provided me with hands-on experience in data manipulation, visualization, and interpretation. I am eagerly seeking an internship opportunity that will allow me to apply my skills in a practical setting. ⁤⁤I am enthusiastic about the prospect of gaining experience and further developing my abilities in the field of data analytics. ⁤⁤

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Home Depot
03.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Media Intern

The Apostolic Church Lawna
03.2021 - 01.2022
  • Enhanced brand visibility by creating engaging content for social media platforms.
  • Improved website traffic with consistent blog posts and search engine optimization techniques.
  • Supported the development of marketing strategies through comprehensive market research and analysis.
  • Assisted in video production tasks to create visually appealing content for promotional purposes.

Receptionist

Taymic Medical Laboratory
01.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Bachelor of Science - Data Analytics

University of Prince Edward Island
Charlottetown, PE
05.2026

Skills

  • Python Programming
  • Java programming
  • Maple programming
  • R programming
  • Account Updating
  • Data Collection
  • Microsoft Excel
  • Critical Thinking

Accomplishments

OLYMPIAD

2019

Languages

English
Full Professional
French
Elementary

Certification

DELF PRIM A2

July 2015

certification of linguistic proficiency of a basic french language user

Timeline

Customer Service Representative

The Home Depot
03.2022 - Current

Media Intern

The Apostolic Church Lawna
03.2021 - 01.2022

Receptionist

Taymic Medical Laboratory
01.2021 - 01.2022

Bachelor of Science - Data Analytics

University of Prince Edward Island

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Oluwatomilayo Faloseyi