Hi, I’m
Layni Connolly
Murray Harbour,PE
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Persuasive Insurance Advisor with expertise in assessing client needs, advising on coverage options and managing the needs of a diverse client base. Energetic and communicative professional with 6+ years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage.
Overview
16
years of professional experience
Work History
Westland Insurance Group
Insurance Advisor
08.2018 - Current
Job overview
- Responded to customer calls and emails swiftly to resolve issues and answer questions. Built strong personable relationships with clients through consistent communication and knowledgeable service.
- Processed policy updates and changes accurately.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Cross-sold and up-sold products to existing clients.
- Documented all customer interactions and transactions for accurate, up-to-date records.
- Educated clients on various insurance products and processes, enabling informed decisions regarding their coverage options and greater understanding of the insurance industry as a whole.
- Sold Auto, Home and Marine insurance policies to new and existing customers.
- Fielded customer complaints, escalating complex issues to management when necessary.
- Conducted comprehensive policy reviews identifying gaps in coverage and recommending appropriate solutions.
- Proactively assisted in managing increased workloads during staff shortages and/or absences; fostering a collaborative environment while ensuring operational efficiency and uninterrupted customer satisfaction.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Enhanced customer satisfaction by providing assistance and empathetic responses to inquiries and concerns about claim statuses.
Red Shores Racetrack & Casino
Assistant Gaming Supervisor
07.2017 - 08.2018
Job overview
- Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
- Tracked table game revenue, assisted in slot machines audits. Verified slot machine Jackpots.
- Enhanced customer satisfaction by efficiently resolving disputes and/or complaints.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
OLG Slots at Georgian Downs
Players Service Representative
04.2009 - 04.2017
Job overview
- Executed membership promotions, VIP events, and site wide initiatives aimed at increasing carded play and driving higher attendance levels.
- Implemented a site wide recycling program effectively reducing the impact of discarded plastic playing cards on the environment while lowering overall costs.
- Developed strong relationships with VIP guests, ensuring repeat visits and increased loyalty to the casino brand.
- Promoted responsible gambling habits among patrons by offering informational resources related to problem gambling prevention measures.
Education
Barrie College of Business Training, Barrie, ON
Diploma from Certified Dental Assistant, HARP Certified
01.1995
Skills
- Property Insurance
- Auto Insurance
- Account Management
- Interviewing skills
- Records Maintenance
- Persuasive Negotiation
- Data Interpretation
- Claims Management
Affiliations
- Rights bearing citizen of the Metis Nation of Ontario
- Member of the Native Council, Prince Edward Island
Timeline
Insurance Advisor
Westland Insurance Group
08.2018 - Current
Assistant Gaming Supervisor
Red Shores Racetrack & Casino
07.2017 - 08.2018
Players Service Representative
OLG Slots at Georgian Downs
04.2009 - 04.2017
Barrie College of Business Training
Diploma from Certified Dental Assistant, HARP Certified
Volunteer Experience
- V.C.A.R.S, Crisis Team Member, Barrie, ON- 3 years; Working on the scene with Barrie Police services, our role was to provide short term immediate assistance and support to the victims of crime and tragic circumstances.
- David Busby Center, Outreach Worker, Barrie, ON- 1 year; Outreach van worker connecting with homeless people nightly to provide community resources, harm reduction, clothing, toiletries, food and blankets. Central intake for the "Out Of The Cold Program" which handles overflow from local shelters into local Churches during the winter months. Worked with police to perform criminal checks before admittance.
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