Layne Dougherty
Riverside
Summary
Dynamic Shop Foreman at The Wheel Shop with a proven track record in operational efficiency and employee coaching. Enhanced customer satisfaction through strong relationship management and implemented cost reduction strategies, achieving significant savings. Skilled in materials management and safety awareness, driving team performance and optimizing processes for improved service standards.
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
8
8
years of professional experience
Work History
Shop Foreman
The Wheel Shop
11.2017 - Current
- Managed materials inside shop and at job locations.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 7 technicians and shop professionals.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
Shipping and Receiving Manager
The Wheel Shop
11.2017 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained positive relationships with representatives of UPS, FedEX, and USPS shipping companies.
- Operated forklifts to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
EBay Seller
The Wheel Shop
11.2017 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Created clear, precise and properly detailed product and service information on company website.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Education
High School Diploma -
Martin Luther King
Riverside06-2011
Skills
- Safety awareness
- Maintenance planning
- Employee coaching
- Waste reduction
- Materials management
- Operational efficiency
- Deadline management
- Task delegation
- Cost reduction
- Equipment monitoring
- Strong attention to detail
Timeline
Shop Foreman
The Wheel Shop
11.2017 - Current
Shipping and Receiving Manager
The Wheel Shop
11.2017 - Current
EBay Seller
The Wheel Shop
11.2017 - Current
High School Diploma -
Martin Luther King
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