Layna Mullin
Oakville,ON
Summary
Adept at enhancing patient and customer experiences, I excelled in roles at R3 Physiotherapy and Wellness and Fortinos Supermarket by applying exceptional active listening and personalized care. Achieved significant improvements in patient/customer satisfaction and operational efficiency through teamwork, adaptability, and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Assistant Volunteer
R3 Physiotherapy and Wellness
08.2024 - Current
- Increased patient satisfaction through active listening, empathy, and encouragement throughout their recovery journey.
- Communicated effectively with supervising Physiotherapist regarding patient progress and any necessary modifications to treatment plans.
- Administered modalities including ultrasound, electrical stimulation, and heat/cold therapies to reduce pain levels in affected areas as directed by the supervising Physiotherapist.
- Provided support to patients during functional movement retraining and gait training exercises, ensuring safety and proper technique.
- Enhanced patient experience through building rapport and maintaining communication during sessions.
Pizza & Bread Clerk
Fortinos Supermarket
11.2018 - Current
- Assign and delegate tasks to team members, ensuring smooth operations and collaboration.
- Streamlined pizza preparation process, reducing customer wait times and enhancing overall satisfaction in a fast-paced environment.
- Meticulously managed safety protocols, supply inventory, and waste documentation, contributing to a well-organized and compliant work environment.
- Swiftly addressed customer concerns, preserving sales and enhancing customer loyalty through attentive problem-solving and personalized service.
Education
Bachelor of Applied Science - Applied Psychology in Human Behaviour
McMaster University
Hamilton, ON04-2024
Skills
- Teamwork and Collaboration
- Active Listening
- Adaptability and Dependability
- Problem Resolution
- Attention to Detail & Critical Thinking
- Behavioral, Abnormal, & Cognitive Psychology
- Psychotherapy Techniques
- Direct Patient Care
- Customer Service
- Microsoft & Adobe (PhotoShop, Premiere, After Effects)
Languages
French
Elementary
Japanese
Limited Working
Timeline
Assistant Volunteer
R3 Physiotherapy and Wellness
08.2024 - Current
Pizza & Bread Clerk
Fortinos Supermarket
11.2018 - Current
Bachelor of Applied Science - Applied Psychology in Human Behaviour
McMaster University
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