Layla Martinez
Fresno
Summary
Developed skills in customer engagement and brand promotion within a retail environment, seeking experience with a new company. Knowledge of effective communication and relationship-building techniques, combined with an understanding of brand strategies. Able to adapt and apply these skills to various professional settings, aiming to contribute to new and dynamic roles.
Overview
2
2
years of professional experience
Work History
Brand Representative
Abercrombie & Fitch
12.2024 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service
- Enhanced sales performance through effective communication of product features and benefits.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Student worker
Fresno City College
01.2024 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
Baker
Crumbl Cookies
02.2023 - 05.2024
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Education
High School -
Central High School- West Campus
Fresno, CA01.2022
Fresno City College
03.2025
High School -
Central Online High School
01.2023
Skills
- Works well in groups
- Able to multitask effectively
- Seeks help when needed
- Stays organized
- Problem solving
- Social media management
- Follows directions independently
- Sales techniques
- Customer engagement
Timeline
Brand Representative
Abercrombie & Fitch
12.2024 - Current
Student worker
Fresno City College
01.2024 - Current
Baker
Crumbl Cookies
02.2023 - 05.2024
Fresno City College
High School -
Central Online High School
High School -
Central High School- West Campus
Similar Profiles
Kayman MurrayKayman Murray
Brand Representative at Abercrombie & Fitch,Brand Representative at Abercrombie & Fitch,
Jeremy ContardiJeremy Contardi
Brand Protection Investigator at Abercrombie & FitchBrand Protection Investigator at Abercrombie & Fitch
Rizwan AlomRizwan Alom
Brand Representative at Abercrombie & FitchBrand Representative at Abercrombie & Fitch