Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
LAYLA MARIE TOURNACHE

LAYLA MARIE TOURNACHE

Novato

Summary

Currently a third-year student at Sonoma State University and live locally in Novato. I have experience in customer service and enjoy working with people. I work well in team settings and have successfully contributed to group goals in all my previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Ulta Beauty
01.2024 - Current


  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed payments, entering sales in register for prompt customer service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Summer Camp Staff Member

Dominican University Of California Athletics
06.2023 - 08.2023
  • I helped out the summer camps director wherever I was needed.
  • I made sure everything ran smoothly, and I ran the snack shack as well.

Smoothie Barista

Nekter Juice Bar Inc.
02.2023 - 06.2023
  • Prepared and served juices and blended drinks.
  • Created quality beverages for customers following recipes and presentation standards.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.

Server

IHOP
12.2021 - 06.2022
  • I went from a hostess to a server. I served our customers and made sure they were having a good restaurant experience.
  • An achievement was going from a hostess to a server.

Hostess

IHOP
10.2021 - 12.2021
  • When in this position I was hosting customers and seating them.
  • I would make sure customers had a nice experience.

Market Assistant

Agricultural Institute of Marin
11.2019 - 02.2020
  • Company Overview: This company runs local farmers markets
  • When working at AIM I would work at the information booth and help out the customers and I was also in charge of making sure all the bathrooms were clean and took out the trash around the market.
  • I would also help set up and clean up the market in the mornings and afternoons.
  • This company runs local farmers markets

Education

No Degree - Pre-Nursing

Sonoma State University
Rohnert Park, CA
06-2027

High School Diploma - undefined

Novato High School
Novato, CA
06.2022

Skills

  • Social Skills
  • Childcare Skills
  • Customer Service Skills
  • Organization Skills
  • Financial/Cashiering Skills
  • Teamwork Skills
  • Language Skills - Fluent in French and English

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Beauty Advisor

Ulta Beauty
01.2024 - Current

Summer Camp Staff Member

Dominican University Of California Athletics
06.2023 - 08.2023

Smoothie Barista

Nekter Juice Bar Inc.
02.2023 - 06.2023

Server

IHOP
12.2021 - 06.2022

Hostess

IHOP
10.2021 - 12.2021

Market Assistant

Agricultural Institute of Marin
11.2019 - 02.2020

High School Diploma - undefined

Novato High School

No Degree - Pre-Nursing

Sonoma State University

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LAYLA MARIE TOURNACHE