Layla Hipkiss
Richmond,Canada
Summary
Detail-oriented individual with excellent interpersonal, planning, communication, and customer service skills. Demonstrated ability to handle stressful customer situations and resolve them smoothly. 3 Years of experience in the customer service industry, developing a strong foundation in communication and adaptability. Eager to continue learning and growing in a retail environment. Committed to delivering exceptional customer service and quickly grasping product knowledge. Excited to utilize and enhance problem-solving and teamwork skills in sales and customer service roles.
Overview
3
3
years of professional experience
Work History
General Store & Marketing Manager
Ep!c Clothing
09.2022 - 07.2024
- Create all marketing campaign advertisements for Ep!c Clothing, Fort St
- John, BC location using various marketing tools and techniques
- Feature Ep!c Clothing marketing campaign advertisements on all available social media platforms, in store and at various other local locations
- Develop suggestions for future marketing campaigns and present to Store Owner for review and approval
- Greet and serve customers by development rapport, providing accurate information and helping with product selection
- Demonstrate knowledge of products and inventory to ensure customer satisfaction
- Maintain a clean and orderly workspace and retail floor
- Performing all required transactions efficiently and accurately
- Receiving, handling, replenishing, and processing incoming and outgoing store products
- Opening and closing of store
Food Service Associate
Orange Julius
11.2021 - 09.2022
- Greet and serve customers in a friendly and efficient manner
- Prepare, cook and heat food for customers
- Take food orders and obtain necessary payment
- Maintain cleanliness of workstation, tables and kitchen
- Serve food and beverages to customers while maintaining food and beverage safety protocols
Education
Global Makeup Program -
Blanche Macdonald Centre
Vancouver, BC08.2025
Business management -
Northern Lights College
Fort St. John, BC04.2024
Grade 12 Dual Diploma - French and English
North Peace Senior Secondary School
Fort St. John, BC06.2023
Skills
- Social media marketing
- Social media platforms
- Customer service
- Fashion retail operations
- Customer assistance
- Fashion retail management
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Languages
English
Native or Bilingual
French
Full Professional
Timeline
General Store & Marketing Manager
Ep!c Clothing
09.2022 - 07.2024
Food Service Associate
Orange Julius
11.2021 - 09.2022
Global Makeup Program -
Blanche Macdonald Centre
Business management -
Northern Lights College
Grade 12 Dual Diploma - French and English
North Peace Senior Secondary School
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