Layla Fox
Sacramento
Summary
Seeking a challenging and responsible position to work as a Customer Service Representative. Applying my organizational skills and ability to take responsibility and fast learner in a face paced work environment and working towards achieving company goals. Self-directed in planning effective utilization of time; ability to communicate effectively and tactfully with a wide range of people, and enjoys the challenge of achieving difficult objectives.
Overview
4
4
years of professional experience
Work History
Election Clerk / Outreach/ Phonebank/Computer Data Entry Operator
Sacramento County, Voter Registration and Election
Sacramento
08.2024 - 01.2025
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Organized and filed data in appropriate locations for easy access to essential information.
- Maintained confidentiality of sensitive customer information records.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Screened and regularly answered calls to provide assistance to important clients.
- Adapted quickly to changes in technology or workflow processes.
- Accurately entered and updated customer data into the company database system.
- Reviewed existing databases for accuracy and completeness of records.
- Researched and obtained further information for incomplete documents.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Identified, corrected, and reported data entry errors.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Theater Team Member
Century Arden 14 and XD
Sacramento
05.2021 - 10.2022
- Completed basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
- Has an energetic and friendly attitude during each shift
- Provides excellent Guest service
- Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities
- Ability to work in a team environment and independently
- Ability to take and follow direction
- Responds with a sense of urgency
- Accurate cash handling and basic math skills
- Frequent bending, kneeling, and lifting up to 50 lbs, Frequent standing, walking and reaching
- Ability to carry, push, and pull objects
- Being familiar with the operation, this individual will answer guest questions and makes them feel comfortable, while ensuring a quality listening and viewing experience
- Team Members may be asked to work cross functionally as an Usher, Box Office Cashier or Concessions as staffing needs require
- Greets Guests with a smile in a timely and professional manner
- Operates Cinemark's POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc
- Properly utilizes Personal Protective Equipment while completing position-specific tasks
- Voids passes, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms
- Verifies tickets at podium and directs Guests to an auditorium
- Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
- Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
- Responds to phone calls and questions from Guests in a professional and quality customer service manner
- Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
- Prepares food and properly operates cooking, warming, and popping equipment
- Consistently wipe down and sanitize Employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, and recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc
- Consistently wipe down and sanitize Guest services areas, countertops, point of sale equipment, PCI equipment, microphones, windows, ticket printers, kiosks, counters, card readers, terminals, counterfeit detectors, door handles, faucets, and any other areas that are highly touched by a Guest or Team Member
- Complies with all local, state, and federal food safety laws
- Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
- Consistently ensures and promotes adherence to proper social distancing guidelines
- Adapts to the frequency and scope of required cleaning tasks
- Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
- Instructs and calms Guests in the event of an emergency
- Assists with all opening and closing duties as assigned by management
- Performs other work-related duties as assigned
Education
High School Diploma -
Rosemont High School
Sacramento, CA02-2023
Skills
- Data entry
- Customer service
- Document verification
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Cash handling
- Health and safety compliance
- Guest relations
- Time management
- Confidentiality
- Data verification
- Teamwork
- Relationship building
- Professionalism
- Multitasking
- Schedule management
- Reliability
- Verbal communication
- Problem-solving abilities
- Adaptability and flexibility
- Problem-solving aptitude
- Active listening
References
Joshua Tran, (279)321-3261, 1990jtran@gmail.com, Manager
Timeline
Election Clerk / Outreach/ Phonebank/Computer Data Entry Operator
Sacramento County, Voter Registration and Election
08.2024 - 01.2025
Theater Team Member
Century Arden 14 and XD
05.2021 - 10.2022
High School Diploma -
Rosemont High School
Similar Profiles
Tamara FosterTamara Foster
Lead Associate (Level 3) at Gwinnett County Voter RegistrationLead Associate (Level 3) at Gwinnett County Voter Registration
Debbie C ParkerDebbie C Parker
Voting Precinct Manager at Dougherty County Voter Registration and ElectionsVoting Precinct Manager at Dougherty County Voter Registration and Elections
Mary Martin CriscioneMary Martin Criscione
Data Entry Clerk at Mohave County Recorder/Voter RegistrationData Entry Clerk at Mohave County Recorder/Voter Registration