Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Layla Faleh

Gloucester,Ontario

Overview

3
3
years of professional experience

Work History

Reception Assistant

Alchemist Laser Clinic
Ottawa, ON
08.2023 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Retail Sales Associate

Winners TJX
Ottawa
02.2021 - 07.2023
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated knowledge of store products and services.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Provided product information and answered customer questions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

Bachelor of Arts Honours Program - Political Science With International Relations

Carleton University
Ottawa, ON
06-2027

High School Diploma -

St Francis Xavier Catholic High School
Ottawa
06-2023

Skills

  • Attention to Detail
  • Decision-Making
  • Project Planning
  • Report Writing
  • Fluent in English, French and Arabic
  • Clear Communication
  • Positive Attitude
  • Flexible Schedule
  • Problem-Solving
  • Teamwork and Collaboration
  • Interpersonal Skills

Languages

English
Native/ Bilingual
French
Full Professional
Arabic
Full Professional

References

ALCHEMIST LASER CLINIC: 613-514-0304

WINNERS TJX: 613-218-4725

Timeline

Reception Assistant

Alchemist Laser Clinic
08.2023 - Current

Retail Sales Associate

Winners TJX
02.2021 - 07.2023

Bachelor of Arts Honours Program - Political Science With International Relations

Carleton University

High School Diploma -

St Francis Xavier Catholic High School

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Layla Faleh