Layla Faleh
Gloucester,Ontario
Overview
3
3
years of professional experience
Work History
Reception Assistant
Alchemist Laser Clinic
Ottawa, ON
08.2023 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Investigated and analyzed client complaints to identify and resolve issues.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Retail Sales Associate
Winners TJX
Ottawa
02.2021 - 07.2023
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated knowledge of store products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided product information and answered customer questions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Arts Honours Program - Political Science With International Relations
Carleton University
Ottawa, ON06-2027
High School Diploma -
St Francis Xavier Catholic High School
Ottawa06-2023
Skills
- Attention to Detail
- Decision-Making
- Project Planning
- Report Writing
- Fluent in English, French and Arabic
- Clear Communication
- Positive Attitude
- Flexible Schedule
- Problem-Solving
- Teamwork and Collaboration
- Interpersonal Skills
Languages
English
Native/ Bilingual
French
Full Professional
Arabic
Full Professional
References
ALCHEMIST LASER CLINIC: 613-514-0304
WINNERS TJX: 613-218-4725
Timeline
Reception Assistant
Alchemist Laser Clinic
08.2023 - Current
Retail Sales Associate
Winners TJX
02.2021 - 07.2023
Bachelor of Arts Honours Program - Political Science With International Relations
Carleton University
High School Diploma -
St Francis Xavier Catholic High School