Hi, I’m
Layla Barbosa
Toronto,ON
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
years of professional experience
1
Certification
Work History
All Stars Tenders EventsBelo Horizonte, MG, Brazil
Waitress
02.2018 - 05.2022
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for t sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Attended 20-table patio along 2 helpers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Boa Viagem Luggage Store
Customer Service Cashier
04.2015 - 12.2017
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in intern system.
- Set up new sales displays weekly.
Education
Georgian College of Applied Arts And TechnologyToronto, ON
Diploma from Software Systems Developer - (Web Programmer Option)
04.2024
Skills
- Food and Beverage Service
- Specials Promotion and Upselling
- Transactions and Cash Handling
- High-Volume Dining
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Warm and Friendly
- Age Verification
- Cool Under Pressure
Certification
- Smart Serve License - 2027-08-29
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
All Stars Tenders Events
02.2018 - 05.2022
Customer Service Cashier
Boa Viagem Luggage Store
04.2015 - 12.2017
Georgian College of Applied Arts And Technology
Diploma from Software Systems Developer - (Web Programmer Option)
- Smart Serve License - 2027-08-29
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