LAYLA ABOUDAN
Montreal,Canada
Summary
Skilled Credit Analyst with a proven track record at Scotia Dealer Advantage, adept in financial analysis and risk assessment. Leveraged Microsoft Office Suite and exceptional communication skills to enhance loan processing efficiency and compliance. Achieved a notable improvement in credit decision accuracy, demonstrating a strong blend of analytical prowess and customer service excellence.
Overview
7
7
years of professional experience
Work History
CREDIT ANALYST
Scotia Dealer Advantage
Montreal, Canada
09.2024 - Current
- Company Overview: Scotiabank Automobile Division
- Conduct credit evaluations for automobile loan applications, ensuring compliance with Scotiabank's risk policies and procedures
- Analyzed applicant financial data, credit history, and income to determine creditworthiness and recommend loan approvals or modifications
- Worked collaboratively with dealerships and internal teams to facilitate timely and accurate loan processing
- Managed high volumes of credit applications while maintaining a focus on quality and adherence to service level agreements
- Identified and escalated exceptional credit situations to senior management while providing sound recommendations based on risk assessment
- Maintained thorough knowledge of Scotiabank's risk appetite, regulatory compliance requirements, and credit underwriting standards
- Scotiabank Automobile Division
Associate Intern
Mukbel consulting
Montreal, Quebec
05.2024 - 09.2024
- Performed basic bookkeeping duties including tracking payments received from clients.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Compiled financial records related to specific cases.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Identified needs of customers promptly and efficiently.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Organized legal documents in company filing systems and databases.
- Reviewed immigration forms and documents for accuracy and completeness.
BANK TELLER
Bank of Nova Scotia
Chabanel, Montreal, Canada
09.2022 - 09.2024
- Company Overview: Scotiabank
- Delivered superior customer service by assisting clients with deposits, withdrawals, bill payments, and other banking transactions
- Provided tailored financial advice to promote banking products and services, including savings accounts, credit cards, and loan applications
- Ensured compliance with the bank's operational risk controls and anti-money laundering (AML) regulations
- Acted as a trusted first point of contact for customers, resolving issues promptly and escalating complex cases to the appropriate departments when necessary
- Maintained accurate records of daily transactions and balanced cash drawers with precision
- Scotiabank
SALES ADVISOR
H&M
Montreal, Canada
09.2019 - 09.2022
- Delivered outstanding customer service by assisting shoppers in selecting clothing and accessories that met their needs
- Organized and replenished stock on the sales floor, ensuring displays met brand standards
- Managed cash transactions, returns, and exchanges accurately and professionally
- Supported the team in meeting sales targets and achieving store goals
CASHIER
Cinema Guzzo Marché Central
Montreal, Canada
05.2018 - 10.2019
- Processed ticket sales and concessions orders efficiently, ensuring excellent customer service in a high-paced environment
- Managed cash and credit transactions with accuracy, balancing registers daily
- Assisted in maintaining a clean and organized work environment
- Provided information about movies, showtimes, and promotions to customers
Education
BACHELOR OF ARTS - POLITICAL SCIENCE, ECONOMICS, AND INTERNATIONAL DEVELOPMENT
McGill University
Montreal01.2025
DIPLOMA OF COLLEGE STUDIES (DEC) - LAW, SOCIETY, AND JUSTICE
Marianopolis College
Westmount, Montreal01.2022
High School Diploma -
Ecole Evangeline
Montreal, QC06-2020
Skills
- Microsoft Office Suite
- QuickBooks
- CRM software
- Communication
- Time management
- Problem-solving
- Customer service
- Financial analysis
- Risk assessment
- Compliance
- Cash handling
- Sales
- Verbal and written communication
- Credit monitoring
- Data analysis
Languages
- English (Native)
- French (Native)
- Arabic (Native)
Languages
English
Professional
Arabic
Professional
French
Professional
Timeline
CREDIT ANALYST
Scotia Dealer Advantage
09.2024 - Current
Associate Intern
Mukbel consulting
05.2024 - 09.2024
BANK TELLER
Bank of Nova Scotia
09.2022 - 09.2024
SALES ADVISOR
H&M
09.2019 - 09.2022
CASHIER
Cinema Guzzo Marché Central
05.2018 - 10.2019
BACHELOR OF ARTS - POLITICAL SCIENCE, ECONOMICS, AND INTERNATIONAL DEVELOPMENT
McGill University
DIPLOMA OF COLLEGE STUDIES (DEC) - LAW, SOCIETY, AND JUSTICE
Marianopolis College
High School Diploma -
Ecole Evangeline
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