Layan Seror
Toronto,Canada
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host
The Cheesecake Factory
02.2021 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server /Cashier
Avi Cafe
03.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
113
2020
Skills
- Team Collaboration
- Telephone Reception
- Server Support
- Reservations Management
- Customer Service
- Guest Relations
- Seating Arrangements
- Reservations
- Dining Room Management
- Food Running
- Complaint Handling
- Guest Complaint Resolution
- Food Production
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Korean
Professional Working
Timeline
Host
The Cheesecake Factory
02.2021 - 07.2023
Server /Cashier
Avi Cafe
03.2020 - 05.2023
High School Diploma -
113
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