Layan Ashamry
Toronto,ON
Summary
15+ years of experience excelling in supervisory and management roles within formal and informal education systems. Exceptional interpersonal skills, adept at building relationships and facilitating effective communication among diverse groups. Proficient in independent work, initiative, decision-making, and efficient time management. Experienced in teamwork and collaboration, with a commitment to anti-oppressive practices. Advanced active listening, problem-solving, and decision-making skills. Sensitive to diversity and special needs, with multicultural and multiracial work experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Line and Digital Literacy Program Assistant
Riverdale Immigrant Women’s Center
09.2022 - 04.2023
- Established partnerships and collaborated with other agencies for the Digital Literacy Webinar Series
- Conducted intake assessments, needs assessments, and exit interviews for clients. 100% of all clients finished the program, no one dropped off.
- Provided tailored support and guidance, focusing on adult education, digital literacy, and employment barriers
- Assisted newcomers and non-native English speakers, connecting them to appropriate support
- Managed comprehensive case management, file management, and coordinated client support
- Helpline management, connecting callers to relevant services has reached 80% of the outreach list.
- Contributed to team meetings and professional development initiatives.
Customer Service Representative
PASITO
12.2019 - 04.2022
- Provided exceptional customer service, addressing inquiries and concerns
- Increased sales of last six months by 10%.
- Operated cash registers and managed transactions
- Handled returns, and exchanges, and trained new staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Early Childhood Education Assistant
Waldorf Academy Daycare and Unicorn Daycare
09.2019 - 06.2020
- Designed and executed activities, ensuring child safety and well-being
- Collaborated with teachers and created engaging activities for children.
- Provided individualized instruction and support to meet the personal needs of each child
- Supervised children during in-classroom activities and on a playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Engaged and entertained children through recreational and educational activities
- Assisted teacher by developing lesson plans to meet educational goals for each child
Retail Shop Manager
Stepss
10.2011 - 08.2019
- Oversaw overall store operations, including staffing and inventory management
- Ensured excellent customer service and fostered a positive work environment
- Generated performance reports and gathered customer feedback for improvements.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Controlled costs by effectively negotiating with vendors, saving $10000 on budget per year
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Administrative Assistant
CERIS, The Ontario Metropolis Centre
01.2011 - 01.2013
- Conducted online research, data entry, and event coordination
- Managed email communication and responses.
- Created and maintained databases to track and record customer data
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted coworkers and staff members with special tasks on daily basis
Education Counsellor and Group Facilitator
Albayan Highschool
01.2005 - 01.2010
- Provided educational and career counselling, standardized testing, and academic guidance
- Coordinated counselling services and designed group learning activities.
- Maintained a positive, comforting environment that felt safe and inviting to clients
- Developed open rapport with patients, encouraging the sharing of questions and concerns
- Oversaw support groups for 25 students with disabilities by Offering sessions and workshops aimed at enhancing life skills and fostering self-confidence.
Lecturer
The Arab Family Planning Association, Negev
01.2003 - 01.2010
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based on and amplify knowledge, skills and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with the latest trends in the field.
- Evaluated and revised lesson plans and course content to achieve student-centred learning.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework
- 80% of the participants showed a positive attitude and they were willing to continue their education.
Director – Youth Unit
Hura Community Center
01.2000 - 01.2010
- Taught life skills and provided guidance to youth, 90% of teens were participating regularly and practically
- Coordinated activities and collaborated with stakeholders
- Offered crisis intervention and emotional support.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers
- Held regular meetings with parents and teachers to discuss the progress or regress of the child's schooling, general behaviour and specific issues
- Assisted schools with at-risk youth behaviour, education and extracurricular activities to reinforce youth development programs. 17/22 finished their high school.
- Coordinated with community stakeholders for the successful implementation of social and community service initiatives for teens
Education
Diploma - Social Service Work
George Brown College
Toronto, ON05.2023
Diploma - Early Childhood Education
Anderson College
Toronto, ON07.2020
Master’s - Education Consulting
Ben Gurion University
Israel06.2008
Diploma - Teacher Archeology
Ben Gurion University
Israel06.2005
Bachelor of Arts - Education and Archeology
Ben Gurion University
Israel06.2003
Skills
- MS Teams, Microsoft Office, Zoom
- Facilitation Skills
- Self-Management
- Action Plans
- File Management
- Case Management
- Counselling
- Community Outreach
- Interpersonal Skills
- Client Needs Assessment
- Staff Support and Collaboration
- Multitasking and Organization
- PowerPoint Presentations
Accomplishments
- Certifications: [List of certifications here]
Certification
- Certificate, Assist Suicide Intervention -
- Certified, OADA, Riverdale Immigrant Women's Center -Aug 2022
- Certificate, Harm Reduction Fundamentals Overdose Prevention Naloxone Training, Gorge Brown College
- First Aid & CPR , Canadian Red Cross Sep2021
- UMAB- Understanding and Managing Aggressive
BehaviourTraining, April 1-2, 2023
Timeline
Support Line and Digital Literacy Program Assistant
Riverdale Immigrant Women’s Center
09.2022 - 04.2023
Customer Service Representative
PASITO
12.2019 - 04.2022
Early Childhood Education Assistant
Waldorf Academy Daycare and Unicorn Daycare
09.2019 - 06.2020
Retail Shop Manager
Stepss
10.2011 - 08.2019
Administrative Assistant
CERIS, The Ontario Metropolis Centre
01.2011 - 01.2013
Education Counsellor and Group Facilitator
Albayan Highschool
01.2005 - 01.2010
Lecturer
The Arab Family Planning Association, Negev
01.2003 - 01.2010
Director – Youth Unit
Hura Community Center
01.2000 - 01.2010
Diploma - Social Service Work
George Brown College
Diploma - Early Childhood Education
Anderson College
Master’s - Education Consulting
Ben Gurion University
Diploma - Teacher Archeology
Ben Gurion University
Bachelor of Arts - Education and Archeology
Ben Gurion University
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