Layal Handous

• Led day-to-day operations across two locations.

Sold treatment packages and products, driving consistent revenue growth, and achieving sales targets every month.

- Worked full-time as a front-line manager, ensuring exceptional client experiences, and high satisfaction.

- Administered staff scheduling, duties, and administrative tasks.

- Coordinated between two locations to maintain service consistency and seamless customer journeys.

- Sales Focus and Customer Experience:

- Delivered exceptional consultative selling, consistently turning inquiries into booked treatments, product purchases, and selling pre-purchased treatments for the business to grow as much revenue as possible.

- Built strong client relationships, resulting in high customer satisfaction, repeat visits, and increased lifetime value.

- Proactively identified client needs, recommended tailored skincare plans, and followed up to ensure outcomes, and satisfaction.

- Implemented upsell strategies and promotions that boosted average transaction value without compromising client trust and comfort.

• Spearheaded sales initiatives, consistently exceeding targets and driving revenue growth through strategic techniques.
• Conducted thorough client consultations, crafting personalized packages for clients.
• Managed relationships with product representatives, negotiating beneficial opportunities for business advancement.
• Identified new sales opportunities through targeted lead generation, boosting market presence significantly.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.

• Successfully managed the sale of personal training packages demonstrating a talent for negotiating and finalizing deals through contract agreements.
• Exceeded sales goals by providing personalized guidance to clients, and ensuring exceptional customer experiences.
• Proficient in multitasking and maintaining operational efficiency to support seamless business operations.
• Assisted in promoting fitness programs and membership sales through engaging presentations and demonstrations.