Laxshani Patrick
Etobicoke,Canada
Summary
Dynamic Airport Operations Agent with a proven track record at Airway Interline, excelling in customer service and conflict resolution. Recognized for adaptability and effective communication, I enhanced traveler experiences while maintaining accurate flight records. Skilled in employee training and inventory management, I consistently fostered a positive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
Airway Interline
Mississauga, Ontario
10.2024 - Current
- Accommodated distressed passengers with hotel arrangements, meals, and transportation services.
- Maintained accurate records of flight arrivals and departures at airport terminal.
- Resolved traveler inquiries and complaints to enhance customer service experience.
Sales Associate
Rocky Mountain Chocolateco
Mississauga, Ontario
09.2019 - 09.2023
- Operated point-of-sale system to ensure efficient transaction processing.
- Trained new associates on sales techniques and store policies for improved performance.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Urban Kids
north york, ON
04.2019 - 05.2022
- Provided personalized product recommendations to enhance customer satisfaction.
- Managed cash register operations, including counting money and balancing drawers.
- Executed floor moves, merchandising, and display maintenance for organized sales areas.
Sales Associate
GUESS Factory
Vaughan, Ontario
11.2021 - 01.2022
- Guided customers in product selection, sizing, and styling to enhance satisfaction.
- Upsold additional items aligned with customer interests and needs.
- Explained merchandise features, usage, operation, and care instructions.
Education
Ontario Secondary School Diploma -
Monsignor Percy Johnson C.S.S
Etobicoke, Ontario06-2019
Some College (No Degree) - Social Service Worker
Seneca Polytechnic College
North York, ONSkills
- Work ethic and reliability
- Adaptability and quick learning
- Team collaboration
- Verbal communication skills
- Self-motivation
- Positive mindset
- Employee training and development
- Effective communication strategies
- Inventory management
References
Available Upon Request
Certification
- TICO (May 2025)
Languages
English
Native/ Bilingual
Tamil
Full Professional
Timeline
Airport Operations Agent
Airway Interline
10.2024 - Current
Sales Associate
GUESS Factory
11.2021 - 01.2022
Sales Associate
Rocky Mountain Chocolateco
09.2019 - 09.2023
Sales Associate
Urban Kids
04.2019 - 05.2022
Ontario Secondary School Diploma -
Monsignor Percy Johnson C.S.S
Some College (No Degree) - Social Service Worker
Seneca Polytechnic College
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