LAXMI RAVALI

• Communicate with clients to diagnose technical issues
• Provide step-by-step instructions to fix technological issues
• Provide backup solutions whenever necessary
• Provide training sessions for new hardware or software products
• Access instruction manuals to help users utilize their software or hardware properly
• Keep detailed logs of client problems, solutions, and customer satisfaction
• Provide instructions in simple terms
• Work together with other Technical Support Specialists to find solutions to more complex issues.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies