Laxman Ghimire
Dartmouth,Canada
Summary
Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Lead
The Brick Distribution Centre
02.2022 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Help Desk Analyst
Ingram Micro
04.2022 - 10.2022
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Provided on-call support for critical issues related to network and software.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Higher Secondary -
New Horizon College
Diploma of Computer Systems Networking and Telecommunications -
Loyalist College
Toronto, Ontario04.2023
Skills
- Research and Analysis
- Call Center Experience
- Hardware Upgrades
- Remote Support Management
- Time Management
- Team Leadership
- Data Analysis
- Technical Support
- Problem Solving
- Application Installations
- Software Installation
- Desktop Support
Certification
- Learning Virtualization
- CompTIA A+ (220-1001) Cert Prep 1: The Basics
- Wireless Networking Essential Training
- Cisco Networking Foundations: Switching and Routing
Languages
English (Fluent)
Full Professional
Hindi (Fluent)
Professional Working
Nepali (Fluent)
Native or Bilingual
Personal Qualities
- Hardworking and dedicated to achieving goals.
- Fast learner and adaptable to different environments.
- Analytical thinking and problem-solving abilities.
- Good communication skills and a team player.
- Willingness to help others and contribute to team success.
- Ability to work autonomously and with minimal supervision.
References
Available upon request.
Reading Books
I love reading books on my free time to feel the new world and gain some experience.
Timeline
Help Desk Analyst
Ingram Micro
04.2022 - 10.2022
Customer Service Lead
The Brick Distribution Centre
02.2022 - Current
Higher Secondary -
New Horizon College
Diploma of Computer Systems Networking and Telecommunications -
Loyalist College
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