Laxman Balarasa
Scarborough,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Reginos Pizza where leadership and team management skills led to improved service delivery. Expert in POS systems and inventory tracking, ensuring efficient retail operations. Achieved significant customer loyalty through exceptional service and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Convenience Store Clerk
RVS Convenience Store
07.2023 - Current
- Maintained a clean and organized store environment for an improved shopping experience.
- operating olg (ONTARIO LOTTERY AND GAMING CORPORATION.)
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
Uber Driver
Delivery Service
06.2019 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- almost 5500 delivery done.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
Manager
Reginos Pizza
04.2015 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
General Laborer
Airmax Technologies
09.2017 - 12.2019
- Quality control for environment.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
Education
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON04.2013
Skills
- Reliability and punctuality
- Cleanliness Maintenance
- Point of sale operation
- Store safety protocols
- Cash handling proficiency
- Customer Service
- Storage Organization
- Order picking and processing
- Store maintenance
- Cleaning techniques
- Inventory Tracking
- Cash Register Operation
- Shipping and packaging
- Team Management
- Inventory Stocking
- Creative Thinking
- POS Systems
- Employee Training
- Retail Operations
Languages
tamil
Full Professional
English
Full Professional
sinhala
Full Professional
Timeline
Convenience Store Clerk
RVS Convenience Store
07.2023 - Current
Uber Driver
Delivery Service
06.2019 - Current
General Laborer
Airmax Technologies
09.2017 - 12.2019
Manager
Reginos Pizza
04.2015 - 07.2021
High School Diploma -
James Cardinal McGuigan Catholic High School